Press Release

August 15, 2019

Software Reviews names Skype, Cisco Unified Communications, and NEC Unified Communications among Unified Communications Emotional Footprint Award Winners.

SoftwareReviews Emotional Footprint Awards names 2019 Unified Communications Emotional Footprint Champions 
SoftwareReviews names Skype, Cisco Unified Communications, NEC Unified Communications, and Alcatel-Lucent Enterprise UC as the Emotional Footprint Champions in the Unified Communications software category, according to their users. 
TORONTO, August 13, 2019SoftwareReviews, a division of world-class IT research and advisory firm Info-Tech Research Group Inc., has published its 2019 Unified Communications Emotional Footprint Awards, naming four champions in the space: 
·         Skype
·         Cisco Unified Communications
·         NEC Unified Communications
·         Alcatel-Lucent Enterprise UC
Unified Communications bring together an organization’s voice, video, chat, and other communication solutions to help businesses interact and share. They allow multiple parties to collaborate through one system across the enterprise. In a growing global business landscape, Unified Communications solutions are more vital than ever to ensure operational efficiency.
The indicators separating the Emotional Footprint Champions from others in the category are the exceptional scores in service experience, conflict resolution, negotiation and contract, strategy innovation and product impact. For more on vendor categories and their emotional footprints, please visit: 


About the Emotional Footprint Awards and Software Reports
The SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
About SoftwareReviews 
SoftwareReviews is a division of Info-Tech Research Group Inc., a world-class IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. 

By collecting real data from IT and business professionals, SoftwareReviews’ methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software. Visit to see where vendors appear on data quadrants, emotional footprint diamonds, and to access reports.
For more information, please contact:
Indrani Ray-Ghosal
Vice President, Communications & Brand
Office: 1-888-670-8889 ext. 3227
Cell: 647-574-9559