Emotional Footprint Awards 2019

Managed File Transfer


Software Reviews names Citrix ShareFile, GoAnywhere Managed File Transfer, SolarWinds Serv-U, and IBM Managed File Transfer as Managed File Transfer Emotional Footprint Award Winners.

Managed File Transfer

Emotional Footprint Awards

Software Reviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Citrix

Citrix ShareFile

Accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit—even get legally binding e-signatures seamlessly—on any device. Plus, with real-time tracking, you always know exactly where things stand.

8.6

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 89% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
119Reviews

HelpSystems

GoAnywhere Managed File Transfer

GoAnywhere MFT is a managed file transfer solution that Simplifies, Automates & Secures file transfers using a centralized enterprise-level approach. Installed on-premise or in the cloud, GoAnywhere MFT can save your organization time & money, improve security & help you meet compliance requirements with detailed reports. Multi-platform compatible.

8.6

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

1% Negative 92% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
78Reviews

SolarWinds

SolarWinds Serv-U

Serv-U® Managed File Transfer (MFT) Server from SolarWinds® is an easy-to-use FTP server software that delivers security, automation, and centralized control for file transfers in your organization. Deployed within your datacenter, Serv-U MFT Server allows you to securely transfer and share files within your organization and with your business partners. Do not risk your file transfer data getting exposed to the cloud and compromise security! Serv-U Managed File Transfer software is the best self-hosted solution for your security and compliance needs!

8.6

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

3% Negative 86% Positive