Emotional Footprint Awards 2019

IT Asset Management


Software Reviews names IBM Control Desk, BOSS Solutions, Micro Focus Asset Manager, CA IT Asset Manager Software, Belarc BelManage, and ManageEngine Desktop Central as IT Asset Management Emotional Footprint Award Winners.

IT Asset Management

Emotional Footprint Awards

Software Reviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


IBM

IBM Control Desk

IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 88% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
84Reviews

BOSS

BOSS Solutions

Boss IT Asset Management helps you Know exactly how many computers you have, where they are physically located, the configuration, software installed and who is using them.

8.3

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

2% Negative 90% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
16Reviews

Micro Focus

Micro Focus Asset Manager

Service Management Automation is the first application suite for IT Service and Asset Management leveraging machine learning and integrated with CMDB and Discovery. Built on the ITOM platform and available through AWS marketplace, SMA includes an engaging user experience, extended mobile support, and a multi-tenant console and grid.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

6% Negative 87% Positive