Emotional Footprint Awards 2019

Business Intelligence


SoftwareReviews names Dundas BI, Domo, Sisense, SAS BI, TIBCO Business Intelligence, and board as Business Intelligence Emotional Footprint Award Winners.


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Business Intelligence

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Dundas Data Visualization

Dundas BI

Dundas BI gives you full control over your data so you can create stunning dashboards, embedded analytics and a personal user experience. Your business gets more than just data exploration, it gets the perfect delivery needed to act on it.

8.9

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
55Reviews

Domo

Domo

Domo brings your business and all its data together in one intuitive platform. With Domo, it's easy to see the information you care about in one place and use it to make faster, better-informed decisions.

8.6

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
78Reviews

SiSense

Sisense

SiSense liberates data, empowers business users and frees IT by making it easy to do the difficult tasks of accessing, joining and visualizing data.

8.0

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 83% Positive
Badge Winner
50Reviews

SAS

SAS BI

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market.

7.7

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

7% Negative 76% Positive
Badge Winner
37Reviews

TIBCO Software

TIBCO Business Intelligence

TIBCO Software Inc. is a global leader in infrastructure and business intelligence software. Whether it's optimizing inventory, cross-selling products, or averting crisis before it happens, TIBCO uniquely delivers the Two-Second Advantage® - the ability to capture the right information at the right time and act on it preemptively for a competitive advantage. 

7.4

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

7% Negative 82% Positive
Badge Winner
29Reviews

board International

board

Within one single product BOARD offers all the functionalities needed to build any Business Intelligence Software and Corporate Performance Management application solutions without the use of any programming. Its revolutionary toolkit approach as well as delivering unrivalled speed in BI and CPM application building, customisation and maintenance, provides end-users with an advanced interactive interface. This unique capability turns the self-service creation of any report or analysis into the simplest of tasks.

7.3

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

6% Negative 77% Positive
Badge Winner
53Reviews

Other Evaluated Vendors


Tableau Software

Tableau

Data prep for messy spreadsheets, instant analytics, and improved performance. It's smart meets fast.

7.3

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

3% Negative 81% Positive
134Reviews

QlikTech

Qlik Sense

 Qlik is a leader in data discovery delivering intuitive solutions for self-service data visualization and guided analytics.

7.1

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

3% Negative 78% Positive
66Reviews

Microsoft

Microsoft Power BI

Microsoft Corporation is an American multinational technology company that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services.

7.1

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

9% Negative 77% Positive
176Reviews

Oracle

Oracle BI Solutions

Oracle Business Analytics can help, with new ways to gain business insights through the simplicity of the cloud and data visualization. Sift through any data using visual analytic tools. Pinpoint what matters, then put together a story of your data-driven conclusion. Create powerful data mash-ups and have an actual "conversation" with your data. With visual analytics and data discovery tools, the possibilities are limitless.

6.7

CX Score

CX
Score

+56

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

13% Negative 69% Positive
61Reviews

MicroStrategy

MicroStrategy

MicroStrategy 10 meets the needs of both business and IT. Make sense of large data volumes, get answers in an instant, build stunning visualizations, and ensure a single version of the truth securely, at any scale, on every device.

6.5

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

53

Value Index

VALUE INDEX

5% Negative 80% Positive
31Reviews

Yellowfin

Yellowfin

At Yellowfin we are passionate about making Business Intelligence easy. As an emerging software developer on the local and international scene, Yellowfin provides 100% web-based embeddable reporting and analytics.

6.5

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

59

Value Index

VALUE INDEX

10% Negative 80% Positive
33Reviews

IBM

IBM Cognos Platform

The IBM® Cognos® platform is an open, enterprise-class platform that can provide your users with the business intelligence (BI) and performance management content they need to understand your business and help improve results.

6.1

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

64

Value Index

VALUE INDEX

8% Negative 66% Positive
45Reviews

SAP

SAP BI

Empower your people with 24/7, user-friendly access to the business intelligence (BI) and Big Data mining tools they need to make faster, more informed decisions. Our BI software and solutions – including ad hoc reporting, self-service data visualization and dashboards, predictive analytics, mobile apps, and more – can help business users improve performance and become more effective in everything they do.

5.5

CX Score

CX
Score

+48

Net Emotional Footprint

Net Emotional
Footprint

62

Value Index

VALUE INDEX

12% Negative 60% Positive
73Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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