Data Quadrant Awards 2021

Customer Intelligence


SoftwareReviews names Graphext and Gavagai Explorer as Customer Intelligence Data Quadrant Award Winners.


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Customer Intelligence

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Customer Intelligence Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Graphext

Graphext

Guiding you to build data science projects remarkably fast, collaboratively and without writing code. More powerful than dashboards and more intuitive than notebooks.

9.2

Composite
Score

Composite
Score

+100

Emotional
Footprint

Emotional
Footprint

92%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
12Reviews

Gavagai

Gavagai Explorer

Our AI-powered natural language processing technology can capture, analyze, and visualize insights from every channel of communication with your customer: call transcriptions, chats, emails, support tickets, return claims, social media, and surveys - in 47 languages!

9.0

Composite
Score

Composite
Score

+98

Emotional
Footprint

Emotional
Footprint

93%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
12Reviews

Vendor Capability Awards


Availability and Quality of Training

Graphext

Badge Winner

Breadth of Features

Gavagai Explorer

Badge Winner

Business Value Created

Gavagai Explorer

Badge Winner

Ease of Customization

People Pattern

Badge Winner

Ease of Data Integration

Graphext

Badge Winner

Ease of IT Administration

Graphext

Badge Winner

Ease of Implementation

Graphext

Badge Winner

Product Strategy and Rate of Improvement

Graphext

Badge Winner

Quality of Features

Gavagai Explorer

Badge Winner

Usability and Intuitiveness

Graphext

Badge Winner

Vendor Support

Graphext

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Graphext


Breadth of Features

Gavagai Explorer


Business Value Created

Gavagai Explorer


Ease of Customization

People Pattern


Ease of Data Integration

Graphext


Ease of IT Administration

Graphext


Ease of Implementation

Graphext


Product Strategy and Rate of Improvement

Graphext


Quality of Features

Gavagai Explorer


Usability and Intuitiveness

Graphext


Vendor Support

Graphext


Other Evaluated Vendors


People Pattern

People Pattern

People Pattern is a platform that allows you to find, understand and activate quality customers.

8.5

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

15Reviews

SAP SE

SAP Analytics Cloud

A single solution for business intelligence and collaborative planning, enhanced with the power of predictive analytics and machine learning technology. SAP Analytics Cloud delivers all the analytics capabilities you need – business intelligence (BI), planning, and predictive analytics – in a single solution. Harness the latest technologies and give everyone in your organization the ability to discover actionable insights in real time.

8.3

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

Microsoft

Dynamics 365 Customer Insights

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.

8.2

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

17Reviews

PlaceIQ

PlaceIQ

PlaceIQ’s proprietary platform taps into the powerful location and movement data generated by these devices. By leveraging dynamic creative to reach unique audiences, brands are able to understand consumers and reach them at the right times with relevant messages, and measuring resulting actions through our first-of-its-kind foot traffic measurement.

7.9

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

75%

Likeliness to
Recommend

Likeliness
to Recommend

13Reviews

Salesforce.Com Inc

Tableau CRM

Tableau CRM (formerly Einstein Analytics) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow.

7.4

Composite
Score

Composite
Score

+75

Emotional
Footprint

Emotional
Footprint

71%

Likeliness to
Recommend

Likeliness
to Recommend

12Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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