Microsoft Corporation

Dynamics 365 Customer Insights

8.7 / 10
Category

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.

Company Details


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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Marketing Platforms - Enterprise category

Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

1% Negative
7% Neutral
92% Positive

Pros

  • Client Friendly Policies
  • Acts with Integrity
  • Transparent
  • Security Protects

Feature Ratings

Average 84

Marketing Operations Management

88

Advanced Campaign Management

87

Marketing Analytics

85

Email Marketing Automation

84

Marketing Workflow Management

84

Community Marketing Management

84

Advanced Data Segmentation

83

Marketing Asset Management

83

Multi Channel Integration

83

Mobile Marketing Management

81

Social Media Marketing Management

81

Vendor Capability Ratings

Average 82

Ease of Implementation

94

Availability and Quality of Training

93

Ease of IT Administration

92

Product Strategy and Rate of Improvement

92

Breadth of Features

91

Usability and Intuitiveness

91

Ease of Customization

88

Ease of Data Integration

88

Quality of Features

88

Business Value Created

87

Vendor Support

86

Dynamics 365 Customer Insights Reviews

Manuela Z.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Good product

Likeliness to Recommend

9 / 10

What differentiates Dynamics 365 Customer Insights from other similar products?

Segmentation and personalization 360 degree customer view Unified customer profile

What is your favorite aspect of this product?

Unified customer view Scalability Real time updates

What do you dislike most about this product?

Complex implementation Cost Dependency on Microsoft ecosystems

What recommendations would you give to someone considering this product?

Invest in training Collaborate with IT teams Explore integrations

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Anshul R.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Good product to use

Likeliness to Recommend

8 / 10

What differentiates Dynamics 365 Customer Insights from other similar products?

Advanced Reporting and Dashboards: Expand reporting capabilities to include more advanced data visualization options, predictive analytics, and customizable dashboards. E-commerce Integration: Make it easier for businesses with e-commerce operations to connect their online stores to Sales Cloud for unified customer data and order management. Advanced Sales Forecasting: Improve the accuracy of sales forecasting by incorporating external market data, economic indicators, and other relevant factors.

What is your favorite aspect of this product?

Multi-Language and Localization Support

What do you dislike most about this product?

nothing much to dislike other than pricing a lil bit higher

What recommendations would you give to someone considering this product?

Review every feature first then decide also compare with other product

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Cons

  • Less Performance Enhancing

Silvia D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

"It is used to make marketing simple and easy."

Likeliness to Recommend

8 / 10

What differentiates Dynamics 365 Customer Insights from other similar products?

One of the great features of Microsoft Dynamics 365 is the likelihood of communication among the clients and users. It is very user-friendly tool. The interface of Microsoft Dynamics 365 makes it simple to record negotiations. It permits thorough segmented advertising lists, personalized email layouts, and management of subscription.

What is your favorite aspect of this product?

Generally, it provides an excellent interaction with different Dynamics items. It particularly helps us in setting up email marketing with different templates. Microsoft Dynamics 365 Marketing is highly appropriate for circumstances where a company have to deal with the client data that it has collected and share everything across the whole organization, so it is integrated and incorporated.

What do you dislike most about this product?

For forms, Microsoft doesn't offer HTML. They give a div that requires to be verified and you can actually feel the pain at this point. They give no canned option if you want to unsubscribe.

What recommendations would you give to someone considering this product?

You can find all the inventory frameworks in a single place. Recommended

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Caring