Data Quadrant Awards 2020

IT Asset Management


SoftwareReviews names Micro Focus Asset Manager, IBM Control Desk, and ManageEngine Desktop Central as IT Asset Management Data Quadrant Award Winners.


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IT Asset Management

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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IT Asset Management Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Micro Focus

Micro Focus Asset Manager

Make better-informed asset decisions, right size licenses, enrich your data, and control costs with Asset Manager, Micro Focus's IT Asset Management Software. Manage your asset portfolio in a comprehensive, balanced way that improves IT process maturity. Make better decisions by combining information on contracts, procurement, asset management, financials, and cloud use cases.

8.4

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
24Reviews

IBM

IBM Control Desk

IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

8.1

Composite
Score

Composite
Score

+82

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
86Reviews

ManageEngine

ManageEngine Desktop Central

Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing software, imaging and deploying OS, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It supports managing Windows, Mac and Linux operating systems.

8.1

Composite
Score

Composite
Score

+78

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
36Reviews

Vendor Capability Awards


Availability and Quality of Training

ManageEngine AssetExplorer

Badge Winner

Breadth of Features

ManageEngine AssetExplorer

Badge Winner

Business Value Created

Micro Focus Asset Manager

Badge Winner

Ease of Customization

BOSS Solutions

Badge Winner

Ease of Data Integration

USU Valuemation

Badge Winner

Ease of IT Administration

ManageEngine AssetExplorer

Badge Winner

Ease of Implementation

ManageEngine AssetExplorer

Badge Winner

Product Strategy and Rate of Improvement

Micro Focus Asset Manager

Badge Winner

Quality of Features

Micro Focus Asset Manager

Badge Winner

Usability and Intuitiveness

ManageEngine AssetExplorer

Badge Winner

Vendor Support

BOSS Solutions

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

ManageEngine AssetExplorer


Breadth of Features

ManageEngine AssetExplorer


Business Value Created

Micro Focus Asset Manager


Ease of Customization

BOSS Solutions


Ease of Data Integration

USU Valuemation


Ease of IT Administration

ManageEngine AssetExplorer


Ease of Implementation

ManageEngine AssetExplorer


Product Strategy and Rate of Improvement

Micro Focus Asset Manager


Quality of Features

Micro Focus Asset Manager


Usability and Intuitiveness

ManageEngine AssetExplorer


Vendor Support

BOSS Solutions


Other Evaluated Vendors


USU

USU Valuemation

USU is the leading European vendor for IT and Enterprise Service Management software. With its Valuemation suite, USU provides a comprehensive solution for IT asset and software license management that integrates financial/cost data from the ERP system, configuration data from the CMDB and thus intelligently links business and technical information. Valuemation offers maximum ITIL® compliance and preconfigured processes that are easy to customize. The flexible architecture platform ensures ease of expandability and scalability and so investment security.

7.9

Composite
Score

Composite
Score

+81

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

26Reviews

BOSS

BOSS Solutions

BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.

7.9

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

13Reviews

Broadcom Inc.

CA Asset Portfolio Management

Our IT asset management software can help you deliver proven ROI and control IT spending, enable regulatory and policy compliance and improve service delivery. We want you to get the most out of your IT assets while enabling “stock-on-hand-inventory” fulfillment.

7.8

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

29Reviews

Belarc, Inc.

Belarc BelManage

BelManage automatically creates an accurate and up-to-date central repository (CMDB), consisting of detailed software, hardware, and security configurations.

7.8

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

26Reviews

ManageEngine

ManageEngine AssetExplorer

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

7.8

Composite
Score

Composite
Score

+77

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

12Reviews

Symantec

Symantec Asset Management Suite

Symantec Asset Management Suite enables organizations to take control, uncover savings, and ensure compliance of IT assets. With an accurate picture of assets throughout their lifecycle, IT can optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.

7.7

Composite
Score

Composite
Score

+74

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

62Reviews

Flexera Software

FlexNet Manager

FlexNet Manager Suite, a comprehensive hardware and software asset management, license compliance and software license optimization solution.

7.5

Composite
Score

Composite
Score

+77

Emotional
Footprint

Emotional
Footprint

76%

Likeliness to
Recommend

Likeliness
to Recommend

10Reviews

Ivanti

Ivanti IT Asset Management

Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). ITAM enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an asset’s lifecycle.

7.4

Composite
Score

Composite
Score

+73

Emotional
Footprint

Emotional
Footprint

75%

Likeliness to
Recommend

Likeliness
to Recommend

52Reviews

BMC

BMC Helix Discovery

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

7.4

Composite
Score

Composite
Score

+65

Emotional
Footprint

Emotional
Footprint

73%

Likeliness to
Recommend

Likeliness
to Recommend

16Reviews

Micro Focus International

ZENworks Asset Management

Micro Focus ZENworks® Asset Management (formerly Novell® ZENworks Asset Management) integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data provides a complete view of your IT assets, ensuring license compliance and eliminating software overspending.

7.3

Composite
Score

Composite
Score

+71

Emotional
Footprint

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

27Reviews

ServiceNow

ServiceNow Asset Management

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

7.0

Composite
Score

Composite
Score

+61

Emotional
Footprint

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

35Reviews

Scalable Software

Scalable Asset Vision

Asset Vision is purpose-built for next-generation IT asset management, including mobile devices, cloud services, virtualization, clustering, and cost optimization. Asset Vision is a suite of products built on a unified, Software as a Service (SaaS) platform. All modules in the suite look and feel identical. Data integration between the modules occurs transparently at the database level.

6.1

Composite
Score

Composite
Score

+53

Emotional
Footprint

Emotional
Footprint

67%

Likeliness to
Recommend

Likeliness
to Recommend

26Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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