Data Quadrant Awards 2018

Unified Communications


SoftwareReviews names NEC Unified Communications, Alcatel-Lucent Enterprise Unified Communications, Cisco Unified Communications, and AT&T Unified Communications as Unified Communications Data Quadrant Award Winners.


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Unified Communications

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

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A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Unified Communications Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


NEC

NEC Unified Communications

NEC's Unified Communications solutions unleash the productivity within organizations large and small. Access voice mail, e-mail and faxes from any device ... anywhere. Locate a colleague and determine how best to contact them regardless of location.

8.2

Composite
Score

Composite
Score

+78

Emotional
Footprint

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
22Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise Unified Communications

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

7.8

Composite
Score

Composite
Score

+76

Emotional
Footprint

Emotional
Footprint

76%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
14Reviews

CISCO

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

7.7

Composite
Score

Composite
Score

+70

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
43Reviews

AT&T

AT&T Unified Communications

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

7.6

Composite
Score

Composite
Score

+64

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
18Reviews

Vendor Capability Awards


Availability and Quality of Training

Unify Unified Communications

Badge Winner

Breadth of Features

AT&T Unified Communications

Badge Winner

Business Value Created

NEC Unified Communications

Badge Winner

Ease of Customization

Vonage Business

Badge Winner

Ease of Data Integration

AT&T Unified Communications

Badge Winner

Ease of IT Administration

AT&T Unified Communications

Badge Winner

Ease of Implementation

AT&T Unified Communications

Badge Winner

Product Strategy and Rate of Improvement

Alcatel-Lucent Enterprise Unified Communications

Badge Winner

Quality of Features

AT&T Unified Communications

Badge Winner

Usability and Intuitiveness

NEC Unified Communications

Badge Winner

Vendor Support

AT&T Unified Communications

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Unify Unified Communications


Breadth of Features

AT&T Unified Communications


Business Value Created

NEC Unified Communications


Ease of Customization

Vonage Business


Ease of Data Integration

AT&T Unified Communications


Ease of IT Administration

AT&T Unified Communications


Ease of Implementation

AT&T Unified Communications


Product Strategy and Rate of Improvement

Alcatel-Lucent Enterprise Unified Communications


Quality of Features

AT&T Unified Communications


Usability and Intuitiveness

NEC Unified Communications


Vendor Support

AT&T Unified Communications


Other Evaluated Vendors


Avaya

Avaya Unified Communications and Collaboration

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

7.2

Composite
Score

Composite
Score

+65

Emotional
Footprint

Emotional
Footprint

69%

Likeliness to
Recommend

Likeliness
to Recommend

29Reviews

Unify

Unify Unified Communications

Unified communications is a methodology that unifies separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.

6.9

Composite
Score

Composite
Score

+64

Emotional
Footprint

Emotional
Footprint

67%

Likeliness to
Recommend

Likeliness
to Recommend

17Reviews

Vonage

Vonage Business

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

6.4

Composite
Score

Composite
Score

+55

Emotional
Footprint

Emotional
Footprint

58%

Likeliness to
Recommend

Likeliness
to Recommend

12Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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