Data Quadrant Awards 2018
Unified Communications
SoftwareReviews names NEC Unified Communications, Alcatel-Lucent Enterprise Unified Communications, Cisco Unified Communications, and AT&T Unified Communications as Unified Communications Data Quadrant Award Winners.
Unified Communications
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
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- vendor capability comparisons
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- business value scores
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- individual feature evaluations
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- emotional connection to products
Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
NEC
NEC Unified Communications
NEC's Unified Communications solutions unleash the productivity within organizations large and small. Access voice mail, e-mail and faxes from any device ... anywhere. Locate a colleague and determine how best to contact them regardless of location.
8.2
Composite
Score
Composite
Score
+78
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise Unified Communications
Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.
7.8
Composite
Score
Composite
Score
+76
Emotional
Footprint
Emotional
Footprint
76%
Likeliness to
Recommend
Likeliness
to Recommend
CISCO
Cisco Unified Communications
Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.
7.7
Composite
Score
Composite
Score
+70
Emotional
Footprint
Emotional
Footprint
79%
Likeliness to
Recommend
Likeliness
to Recommend
AT&T
AT&T Unified Communications
The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.
7.6
Composite
Score
Composite
Score
+64
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend