Data Quadrant Awards 2018

Unified Communications


Software Reviews names NEC Unified Communications, Alcatel-Lucent Enterprise Unified Communications, Cisco Unified Communications, and AT&T Unified Communications as Unified Communications Data Quadrant Award Winners.

Unified Communications

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The Software Reviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Unified Communications Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


NEC

NEC Unified Communications

NEC's Unified Communications solutions unleash the productivity within organizations large and small. Access voice mail, e-mail and faxes from any device ... anywhere. Locate a colleague and determine how best to contact them regardless of location.

8.2

Composite Score

Composite
Score

+78

Emotional Footprint

Emotional
Footprint

82%

Likeliness to Recommend

Likeliness
to Recommend

22Reviews
Gold Award 2018

Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise Unified Communications

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

7.8

Composite Score

Composite
Score

+76

Emotional Footprint

Emotional
Footprint

76%

Likeliness to Recommend

Likeliness
to Recommend

14Reviews
Gold Award 2018

CISCO

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

7.7

Composite Score

Composite
Score

+70

Emotional Footprint

Emotional
Footprint

79%

Likeliness to Recommend

Likeliness
to Recommend

43Reviews
Gold Award 2018

AT&T

AT&T Unified Communications

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

7.6

Composite Score

Composite
Score

+64

Emotional Footprint

Emotional
Footprint

87%

Likeliness to Recommend

Likeliness
to Recommend

18Reviews
Gold Award 2018

Vendor Capability Awards


Availability and Quality of Training

Unify Unified Communications

2018

Breadth of Features

AT&T Unified Communications

2018

Business Value Created

NEC Unified Communications

2018

Ease of Customization

Vonage Business

2018

Ease of Data Integration

AT&T Unified Communications

2018

Ease of IT Administration

AT&T Unified Communications

2018