Customer Experience Awards 2019

Security Incident and Event Management

Software Reviews names Juniper Secure Analytics, ManageEngine Log360, Fortinet FortiSIEM, Splunk Enterprise Security, Graylog, and IBM QRadar as Security Incident and Event Management Customer Experience Award Winners.

Security Incident and Event Management

Customer Experience Awards

The Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders

Juniper Networks

Juniper Secure Analytics

Market-leading security information and event management (SIEM) that consolidates large volumes of event data from thousands of Juniper and non-Juniper devices, endpoints, and applications in near real time.


Net Emotional Footprint

Net Emotional

1% Negative 91% Positive

Positive Emotions

100% Friendly Negotiation

100% Altruistic

100% Fair



ManageEngine Log360

ManageEngine Log360 is a one-stop comprehensive SIEM solution for all your log management and network security challenges. Defend against internal and external attacks with real-time log collection, analysis, correlation and archiving capabilities.


Net Emotional Footprint

Net Emotional

3% Negative 92% Positive

Positive Emotions

100% Enables Productivity

100% Performance Enhancing

100% Reliable