Customer Experience Awards 2019

Security Incident and Event Management


SoftwareReviews names Juniper Secure Analytics, ManageEngine Log360, Fortinet FortiSIEM, Splunk Enterprise Security, Graylog, and IBM QRadar as Security Incident and Event Management Customer Experience Award Winners.


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Security Incident and Event Management

Customer Experience Awards

The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Juniper Networks

Juniper Secure Analytics

Market-leading security information and event management (SIEM) that consolidates large volumes of event data from thousands of Juniper and non-Juniper devices, endpoints, and applications in near real time.

+90

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Friendly Negotiation

100% Altruistic

100% Fair

1% Negative 91% Positive
Badge Winner
11Reviews

ManageEngine

ManageEngine Log360

ManageEngine Log360 is a one-stop comprehensive SIEM solution for all your log management and network security challenges. Defend against internal and external attacks with real-time log collection, analysis, correlation and archiving capabilities.

+89

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Enables Productivity

100% Performance Enhancing

100% Reliable

3% Negative 92% Positive
Badge Winner
14Reviews

Fortinet

Fortinet FortiSIEM

FortiAnalyzer Network Security Logging, Analysis, and Reporting Appliances securely aggregate log data from Fortinet Security Appliances. A comprehensive suite of easily customable reports allows you to quickly analyze and visualize network threats, inefficiencies and usage.

+88

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Includes Product Enhancements

100% Performance Enhancing

100% Efficient

3% Negative 91% Positive
Badge Winner
21Reviews

Splunk

Splunk Enterprise Security

Splunk Enterprise makes it simple to collect, analyze and act upon the untapped value of the big data generated by your technology infrastructure, security systems and business applications—giving you the insights to drive operational performance and business results.

+87

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

96% Fair

95% Reliable

95% Unique Features

1% Negative 88% Positive
Badge Winner
57Reviews

Graylog

Graylog

Graylog is an open source log management that actually works. Centralize and aggregate all your log files for 100% visibility. Use our powerful query language to search through terabytes of log data to discover and analyze important information.

+86

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Efficient

96% Effective

96% Fair

3% Negative 89% Positive
Badge Winner
30Reviews

IBM

IBM QRadar

IBM® Security QRadar® SIEM consolidates log source event data from thousands of devices endpoints and applications distributed throughout a network. It performs immediate normalization and correlation activities on raw data to distinguish real threats from false positives.

+84

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

96% Respectful

93% Enables Productivity

91% Efficient

3% Negative 87% Positive
Badge Winner
47Reviews

Other Evaluated Vendors


AT&T Cybersecurity

AT&T Cybersecurity SIEM Solutions

We founded AT&T Cybersecurity to help organizations of all shapes and sizes achieve world-class security without the headaches and huge expense of other solutions. And we are passionate about our mission.

+79

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Friendly Negotiation

100% Inspiring

100% Integrity

6% Negative 85% Positive
12Reviews

LogRhythm

LogRhythm Security Intelligence Platform

You need deep, real-time visibility into your entire IT environment to defend your organization from today’s threats. LogRhythm analyzes all of your forensic data. It fills gaps with endpoint and network sensors. With LogRhythm, you get the intelligence and tools you need to protect your network.

+78

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

94% Effective

94% Respectful

88% Fair

2% Negative 80% Positive
17Reviews

Intel Corporation

McAfee Enterprise Security Manager

As the foundation of our security information and event management (SIEM) solution, McAfee Enterprise Security Manager delivers the performance, actionable intelligence, and real-time situational awareness required for organizations to identify, understand, and respond to stealthy threats, while the embedded compliance framework simplifies compliance.

+75

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

90% Respectful

87% Integrity

86% Reliable

7% Negative 82% Positive
173Reviews

SolarWinds

SolarWinds SIEM: Log and Event Manager

Find attacks and demonstrate compliance immediately. Receive actionable data in less time with a turnkey SIEM. Log & Event Manager is an all-in-one solution deployed as a hardened virtual appliance with built-in rules, filters, and reports.

+75

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

91% Respectful

89% Saves Time

88% Helps Innovate

6% Negative 81% Positive
35Reviews

Dell

Dell Quest InTrust

InTrust enables you to securely collect, store, search and analyze massive amounts of IT data from numerous data sources, systems and devices in one place. Get real-time insights into user activity for security, compliance and operational visibility.

+66

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

95% Integrity

84% Performance Enhancing

84% Reliable

11% Negative 77% Positive
19Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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