Data Quadrant Awards 2020
Food & Beverage POS Systems
SoftwareReviews names Digital Dining, Restaurant Manager, NCR Aloha POS, and InfoGenesis POS as Food & Beverage POS Systems Data Quadrant Award Winners.
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Food & Beverage POS Systems
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Heartland
Digital Dining
Digital Dining's Point of Sale Software does a lot, it's simple to use and goes way beyond the basics.
8.2
Composite
Score
Composite
Score
+89
Emotional
Footprint
Emotional
Footprint
77%
Likeliness to
Recommend
Likeliness
to Recommend
Shift4 Payments
Restaurant Manager
Restaurant Manager's Restaurant POS System helps to decrease costs, improve efficiencies and increase revenue.
8.1
Composite
Score
Composite
Score
+85
Emotional
Footprint
Emotional
Footprint
74%
Likeliness to
Recommend
Likeliness
to Recommend
NCR
NCR Aloha POS
With NCR Aloha, the wait is over. Our multi-functional restaurant POS solution gives operators all the tools they need to boost sales and increase the pace of service. Staff can use the POS solution to enter orders and payments, streamline food preparation and delivery, and improve operations. NCR Aloha POS is ideal for quick service, fast casual, casual dining and fine dining restaurants and can be used on fixed POS terminals, built-for-purpose handheld devices and consumer mobile devices.
7.3
Composite
Score
Composite
Score
+73
Emotional
Footprint
Emotional
Footprint
74%
Likeliness to
Recommend
Likeliness
to Recommend
Agilysys
InfoGenesis POS
The award-winning point-of-sale solution that’s designed to help hospitality businesses serve their guests more effectively. Agilysys InfoGenesis POS boasts an intuitive touchscreen with extensive back-end reporting and analytics that enable operators to control costs and streamline operations. With centralized enterprise configuration, businesses can quickly leverage this next-generation point-of-sale to transform the guest service experience with ease. Switch seamlessly between terminals and tablets to maximize server efficiency.
7.1
Composite
Score
Composite
Score
+64
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Digital Dining
Breadth of Features
Restaurant Manager
Business Value Created
Digital Dining
Ease of Customization
Restaurant Manager
Ease of Data Integration
Digital Dining
Ease of IT Administration
Restaurant Manager
Ease of Implementation
Restaurant Manager
Product Strategy and Rate of Improvement
Digital Dining
Quality of Features
Restaurant Manager
Usability and Intuitiveness
Digital Dining
Vendor Support
Restaurant Manager
Vendor Capability Awards
Availability and Quality of Training
Digital Dining
Breadth of Features
Restaurant Manager
Business Value Created
Digital Dining
Ease of Customization
Restaurant Manager
Ease of Data Integration
Digital Dining
Ease of IT Administration
Restaurant Manager
Ease of Implementation
Restaurant Manager
Product Strategy and Rate of Improvement
Digital Dining
Quality of Features
Restaurant Manager
Usability and Intuitiveness
Digital Dining
Vendor Support
Restaurant Manager
Other Evaluated Vendors
Cake Corporation
Cake POS
CAKE, from Sysco is a fully integrated restaurant technology, from point of sale (POS) to wait list management and online ordering. CAKE makes running your restaurant easier.
7.0
Composite
Score
Composite
Score
+75
Emotional
Footprint
Emotional
Footprint
53%
Likeliness to
Recommend
Likeliness
to Recommend
Squirrel Systems
Squirrel POS
Built on a proven and reliable platform, everything about Squirrel POS software has been designed with flexibility and efficiency in mind
6.7
Composite
Score
Composite
Score
+71
Emotional
Footprint
Emotional
Footprint
64%
Likeliness to
Recommend
Likeliness
to Recommend
Oracle
MICROS Simphony POS
Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale (POS) and back-office functionality to support a wide range of food and beverage operations.
6.3
Composite
Score
Composite
Score
+53
Emotional
Footprint
Emotional
Footprint
68%
Likeliness to
Recommend
Likeliness
to Recommend
Oracle
MICROS 9700 HMS
Thousands of restaurants, bars, coffee shops, stadiums, theme parks, and other food and beverage operations around the world are using Oracle point-of-sale (POS) platforms to optimize the guest experience.
6.2
Composite
Score
Composite
Score
+43
Emotional
Footprint
Emotional
Footprint
70%
Likeliness to
Recommend
Likeliness
to Recommend
Volante Systems
Volante POS
Volanté develops enterprise point-of-sale software specializing in multi-unit quick service and table service restaurants, institutional cafeterias and retirement ..
3.8
Composite
Score
Composite
Score
+16
Emotional
Footprint
Emotional
Footprint
51%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
