Data Quadrant Awards 2023
Managed Detection & Response
SoftwareReviews names Field Effect Covalence, Alert Logic MDR, Crowdstrike Falcon Platform, ReliaQuest GreyMatter, and eSentire as Managed Detection & Response Data Quadrant Award Winners.
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Managed Detection & Response
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
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- vendor capability comparisons
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- business value scores
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- individual feature evaluations
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- emotional connection to products
30+ pages
Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Field Effect
Field Effect Covalence
Built from the ground-up to detect and respond to abnormal behaviour on endpoints, cloud services, and networks, Covalence MDR is a holistic cyber security solution that delivers visibility into the threats and risks facing your business—giving you the advantages of automated cyber security, backed by human intelligence. No matter the size of your team or where they work, Covalence extends across your entire IT infrastructure. It pinpoints the cyber threats and vulnerabilities targeting your business and delivers the information you need to respond—all from one user-friendly platform.
9.1
Composite
Score
Composite
Score
+99
Emotional
Footprint
Emotional
Footprint
98%
Likeliness to
Recommend
Likeliness
to Recommend
Fortra
Alert Logic MDR
Cybersecurity attacks are on the rise. Alert Logic MDR® gives organizations the tools and expertise to detect, respond to, and eliminate security issues in their systems and networks.
8.6
Composite
Score
Composite
Score
+99
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Crowdstrike
Crowdstrike Falcon Platform
Detect, prevent and respond to attacks with next-generation endpoint protection delivered via the Falcon Platform.
8.6
Composite
Score
Composite
Score
+91
Emotional
Footprint
Emotional
Footprint
93%
Likeliness to
Recommend
Likeliness
to Recommend
ReliaQuest
ReliaQuest GreyMatter
ReliaQuest GreyMatter is a cloud-native security operations platform that helps organizations increase visibility, reduce complexity, and manage risk. Built on an open XDR architecture with bi-directional API integrations, GreyMatter enables security operations teams to extend detection, investigation, and response across multiple clouds, endpoint, and network infrastructures leveraging relevant data from both security and business applications.
8.4
Composite
Score
Composite
Score
+97
Emotional
Footprint
Emotional
Footprint
95%
Likeliness to
Recommend
Likeliness
to Recommend
eSentire
eSentire
eSentire is Managed Detection and Response, protecting your critical data and applications. It provides complete, multi-signal Managed Detection and Response providing 24/7 cutting-edge protection against cyber attackers that bypass traditional cybersecurity controls. eSentire MDR means high fidelity detection and unparalleled response. You shouldn’t settle for partial security, so we ingest multiple signals, correlating data across your network, endpoint, log, and cloud sources to disrupt threats before they impact your business.
8.3
Composite
Score
Composite
Score
+98
Emotional
Footprint
Emotional
Footprint
92%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
ReliaQuest GreyMatter
Breadth of Features
Crowdstrike Falcon Platform
Business Value Created
Field Effect Covalence
Ease of Customization
Red Canary MDR
Ease of Data Integration
Field Effect Covalence
Ease of IT Administration
Field Effect Covalence
Ease of Implementation
Field Effect Covalence
Product Strategy and Rate of Improvement
Field Effect Covalence
Quality of Features
Crowdstrike Falcon Platform
Usability and Intuitiveness
Field Effect Covalence
Vendor Support
ReliaQuest GreyMatter
Vendor Capability Awards
Availability and Quality of Training
ReliaQuest GreyMatter
Breadth of Features
Crowdstrike Falcon Platform
Business Value Created
Field Effect Covalence
Ease of Customization
Red Canary MDR
Ease of Data Integration
Field Effect Covalence
Ease of IT Administration
Field Effect Covalence
Ease of Implementation
Field Effect Covalence
Product Strategy and Rate of Improvement
Field Effect Covalence
Quality of Features
Crowdstrike Falcon Platform
Usability and Intuitiveness
Field Effect Covalence
Vendor Support
ReliaQuest GreyMatter
Other Evaluated Vendors
Red Canary
Red Canary MDR
Red Canary was founded to make security better. We defend hundreds of organizations around the world, with customers ranging from global Fortune 100s to 100-endpoint organizations. Our cloud-based MDR levels the playing field for businesses of all sizes by empowering your modern security operations center. to win against rapidly evolving adversaries.
8.1
Composite
Score
Composite
Score
+90
Emotional
Footprint
Emotional
Footprint
85%
Likeliness to
Recommend
Likeliness
to Recommend
Cynet
Cynet 360
The Cynet security platform correlates and analyzes indicators across all fronts of the organization – networks, files, users and endpoints – to establish risk-ranking and hone in on previously unidentified threats.
8.0
Composite
Score
Composite
Score
+96
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
Netsurion
Netsurion
Netsurion Managed XDR delivers both the technology and expertise you need to succeed. Our Open XDR platform unifies your existing security telemetry to deliver wider attack surface coverage and deeper threat analytics resulting in greater security visibility. Our SOC does the heavy lifting for you of proactive threat hunting, event correlation and analysis, and provides you with guided remediation. The result is a force multiplier that allows your IT team to be confident and in control again while also maximizing all of your cybersecurity investments.
7.7
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Sophos
Sophos Managed Detection and Response
Sophos Managed Threat Response (MTR) provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully-managed service. Built on our Intercept X Advanced with EDR technology, Sophos MTR fuses machine learning technology and expert analysis for improved threat hunting and detection, deeper investigation of alerts, and targeted actions to eliminate threats with speed and precision.
7.5
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
84%
Likeliness to
Recommend
Likeliness
to Recommend
Rapid7
Rapid7 Managed Detection and Response
Rapid7 MDR is built from the ground up to help security teams of all sizes and experiences strengthen their security posture, find and stop attackers, and stay ahead of emerging threats. It is a combination of security expertise and leading technology solutions to detect dynamic threats quickly across your entire ecosystem to provide the hands-on, 24/7/365 monitoring, proactive threat hunting, effective response support, tailored security guidance, and team of Active Response experts to stop malicious activity and help you accelerate your security maturity.
7.3
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
79%
Likeliness to
Recommend
Likeliness
to Recommend
Pillr
Pillr
A cybersecurity operations platform designed to take on the evolving demands of IT teams and service providers.
7.3
Composite
Score
Composite
Score
+74
Emotional
Footprint
Emotional
Footprint
85%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
