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Artificial Intelligence (AI)

Salesforce Is Putting Deflection-Era Customer Service on Notice

Salesforce is repositioning Agentforce Service around customer resolution rather than case deflection. Its announcements include Agentforce Help Agent, $2 resolution pricing, and a redesigned Service Portal experience, giving buyers a clearer way to evaluate service AI. This research examines what changed, why the pricing model matters, and what IT leaders should validate before scaling their Agentforce investment.

Artificial Intelligence (AI)