ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space. The latest biennial update, released in March 2020, provides fully embedded virtual agents and context-aware predictions and insights.
Highlights of the Orlando release include:
ServiceNow DevOps is also available as part of the release, along with over hundreds of enhancements and changes.
Source: ServiceNow Service Management at SoftwareReviews, Report Published February 2020
The release of Orlando and Now Intelligence will help ServiceNow on multiple fronts:
Low-maturity IT departments won’t be ready to take advantage of these features, but enterprises with mature processes will be able to use these AI-powered features to increase productivity and business agility.
The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.
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IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.
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Cyberthreats are omnipresent for any enterprise. Monitoring ingress and egress points while still conducting business is a balance security professionals attempt to strike. Couple this with the continued security issues around remote work during the pandemic, and security teams have their hands full.
Navigating the vendor risk management space, particularly in the current environment that consists of a mix of cloud, managed services, and critical supply chain, is key to ensuring that you don’t inadvertently introduce new risks through this dynamic channel.
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