ServiceNow has released four free emergency response apps to help customers with crisis management in the wake of COVID-19, including emergence response operations, employee outreach, self-reporting, and exposure management. The community apps are designed to help both public- and private-sector customers manage complex emergency response workflows and are free to access at servicenow.com/crisisresponse through September 30, 2020.
The four new apps are:
Source: Emergency Response Operations App from ServiceNow
ServiceNow has also provided a suggestions portal for customers to provide ideas for new apps or features and has committed to maintaining virtually 100% uptime for ServiceNow instances.
In the midst of a crisis such as COVID-19, emergency response teams will need to immediately act to ensure the safety of their employees, communicate the organization’s response, and rapidly enact a business continuity plan. When time and quality of the response plan are of the essence, IT teams should avoid cumbersome or manual processes wherever possible.
Unfortunately, many were not prepared for a situation like this with automated crisis management processes, templates, and workflows, and configuring these workflows can be time consuming in tools such as ServiceNow that are difficult to customize. The prebuilt apps that ServiceNow has released to its community will therefore be useful for many organizations – particularly government agencies – needing to rapidly deploy emergency response plans. The collaboration with the Washington State Department of Health is also a great example of community collaboration in the face of a global pandemic.
Hopefully other major vendors will follow suit with prebuilt apps and workflows to assist organizations who are rapidly responding to the unforeseen challenges brought on by COVID-19. In the meantime, all organizations should prioritize a pandemic response plan to keep their employees safe and reduce disruption to the business as much as possible. Info-Tech’s COVID-19 Resource Center can help.
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