SoftwareReviews has launched its 2021 Business Intelligence Data Quadrant. So, what’s new and exciting?
First of all, this latest Data Quadrant once again confirms the vivid dynamics within the business intelligence (BI) space: nobody has remained in the same position as last year. Some vendors have changed positions drastically, and some products have disappeared entirely. There are also newcomers – some of which jumped right into the most visible part of the quadrant. Even within the Data Quadrant Report, vendor positions change from category to category; there is no single uncontestable leader in all categories.
Source: SoftwareReviews BI Data Quadrant, February 2021.
Another notable trend we see is the greater importance placed on the end result (e.g. executive and operational dashboards) rather than the process (e.g. self-service, although this feature still remains important for end users). The thirst for business-user enablement has been quenched, and now we are back to the basics: business intelligence is about arranging data visually so that decision makers can derive new insights from it, confirm or overturn their assumptions, or see something they may have missed due to being focused elsewhere.
Several BI vendors have added data preparation capabilities to their offerings, turning their products into all-in-one platforms with end-to-end (from data acquisition to data visualization) technology support. The main problem observed so far: when such a platform gets into the hands of business users without due IT support and governance, it can quickly turn into a complete and unmanageable mess because business users may not have adequate knowledge or training about:
Emotional footprint continues to have a strong correlation to the likeliness to recommend the product and renew the license.
More vendors have claimed to use artificial intelligence (AI) in their offerings – either produced by the same vendor or by a third party. This trend gives BI the propensity to turn into cognitive support services (CS services). The difference is that traditional BI prompts insights and offers options available for decision making, while CS services can create and process insights and figure out the most appropriate business decision. Organizations are switching from treating BI as just a technology enabling insights to making BI an integral part of decision-making processes.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.