Business Intelligence

Business intelligence (BI) are applications used by organizations, business users, and IT departments for the analysis of data created by the organization's systems, users, partners and processes.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Powered by Info-Tech Research Group
Powered by Info-Tech Research Group

Latest Research

IBM Raises Price on Software Support; Shoves Customers Toward the Cloud
August 05, 2020

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

Author: Scott Bickley (Info-Tech)

Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award
July 23, 2020

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

Author: Thomas Randall (Info-Tech)

Board International Solution Marketplace Gets SOC Compliance: Prêt-à-Porter Solutions and Assured Security in the Cloud
May 12, 2020

Board International follows the trend of delivering solutions by opening a solution marketplace while strengthening customer trust by getting SOC-2 and SOC-3 certifications.

Author: Igor Ikonnikov (Info-Tech)

See All Research

Business Intelligence Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020

Salesforce.Com Inc

Salesforce Einstein Analytics

Now you can get comprehensive analysis of millions of data combinations in minutes. Einstein Discovery delivers AI-driven answers, explanations, and recommendations, so you not only understand what happened — but why it happened — and what you should do next.

8.2

Composite Score

8.4

CX Score

+87

Emotional Footprint

85%

Likeliness to Recommend

33

Reviews

data-quadrant-awards-badge 2020