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Zscaler, Inc.

Zscaler Zero Trust Exchange

Composite Score

7.9 /10

CX Score

8.1 /10

29 Reviews Write a Review

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What is Zscaler Zero Trust Exchange?

As cyberattacks become more sophisticated and users work from anywhere, the hub-and-spoke networks and perimeter security we once relied on—VPNs and firewalls—fail to provide strong cyber and data protection and deliver poor user experience. Stretching your network like this enables cybercriminals to attack and compromise sensitive data.

Company Details

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Awards & Recognition

Zscaler Zero Trust Exchange won the following awards in the Secure Access Service Edge category

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5 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2026

8 Top Rated Capabilities

4 Top Rated Features

2025

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

Zscaler Zero Trust Exchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Zero Trust Exchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Zero Trust Exchange?

5% Negative

4% Neutral

91% Positive

Pros

Reliable
Unique Features
Transparent
Includes Product Enhancements

Feature Ratings

Average 82

Zero Trust

Secure Web Gateway (SWG)

Enablement for Security Teams

Web Application and API Protection (WAAP)

Data Analytics / BI / AI

Network Sandboxes

Cloud Access Security Broker (CASB)

Firewall as a Service (FWaaS)

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

SD-WAN

Vendor Capability Ratings

Average 80

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Zscaler Zero Trust Exchange Reviews

Vimal G.

Role: Consultant
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2026

Strong Zero Trust Platform

Likeliness to Recommend

8 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Provides security enforcement from the cloud Users can securely access internet, SaaS, and private applications without backhauling all traffic to the data center which add up latency Gives better visibility, centralized policy control, and reduces dependency on location-based trust like for road wariirors.

What is your favorite aspect of this product?

Applying consistent security policies Centralized logging, policy visibility, and integration with identity providers make troubleshooting more easier. ZPA is especially useful because it gives application level access not network level access that reduces attack surface.

What do you dislike most about this product?

Troubleshooting becomes complicated when multiple features and components are used. SSL inspection needs to be planned well else it will break application performance and user expereinece will be worst.

What recommendations would you give to someone considering this product?

Proper planning along with network team , endpoint team, security team and application team is required to make it scalable and better solution. There are so many components offerring please use them wisely in your network. Dont make it too complicated to identify issue,

Pros

Enables Productivity
Saves Time
Respectful
Client Friendly Policies

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

9 /10

Pros

Includes Product Enhancements
Friendly Negotiation
Helps Innovate
Enables Productivity

Cons

Less Effective Service

Pranav S.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Enabling secure access for hybrid workplaces

Likeliness to Recommend

9 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Zscalar truly implements the concept of zero trust for seamless communication between different devices, users and applications over a secured network without relying on firewall, VPN, other private networks etc.

What is your favorite aspect of this product?

It is easy to implement and the UI is simple to administer with loads of features. It offers seamless API based integration with other security tools in the ecosystem offering holistic security view. It also helps in meeting audit and compliance requirements.

What do you dislike most about this product?

The product documentation and online training modules can be improved.

What recommendations would you give to someone considering this product?

You can definitely consider Zscalar for your zero trust and security requirements as it offers next generation security features, easy integrations and simple administration.

Pros

Reliable
Helps Innovate
Continually Improving Product
Inspires Innovation

Cons

Vendor Friendly Policies

Zscaler Zero Trust Exchange

What is Zscaler Zero Trust Exchange?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Zscaler Zero Trust Exchange Ratings

88 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Zscaler Zero Trust Exchange?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Zscaler Zero Trust Exchange Reviews

Vimal G.

Strong Zero Trust Platform

Likeliness to Recommend

Pros

Fantastic product

Likeliness to Recommend

Pros

Cons

Pranav S.

Enabling secure access for hybrid workplaces

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Zero Trust

Secure Web Gateway (SWG)

Enablement for Security Teams

Web Application and API Protection (WAAP)

Data Analytics / BI / AI

Network Sandboxes

Cloud Access Security Broker (CASB)

Firewall as a Service (FWaaS)

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

SD-WAN

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization