Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Shubham S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Excellent video conferencing tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Best thing about zoom what I personally like is , without login in zoom app, user can join with meeting ID and password. No need to waste time on login again and again. It's ability to selectively share screens is one of my favorite feature and I do it most of the time.

What is your favorite aspect of this product?

Organization can user it for internal team meetings, meetings with lead, managers CEO and organization can use zoom for taking interviews too, interviewer can ask candidates to write the codes while sharing screens.

What do you dislike most about this product?

Frankly saying , I have nothing to dislike ZOOM as it will be always my first priority for video conferencing either for meeting or seminars.

What recommendations would you give to someone considering this product?

I strongly recommend Zoom for Internal meetings, Video Interviews, Video Seminars. Screen sharing is one of the best thing of this Application.

Pros

  • Effective Service
  • Caring
  • Saves Time
  • Generous Negotitation

Mike W.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

The new standard features, formerly bad security

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Until I moved over to Teams, I had no idea that Zoom appeared to be the most feature-rich of all the video conferencing software. Being able to mark up someone else's screen, whiteboarding, audio share, and very easy keyboard/mouse control are all things missing from some competitors.

What is your favorite aspect of this product?

Aside from ease of use? Being able to draw on my or someone else's screen. You don't realize how helpful it is until you don't have it any more. But really at this point it's just that everyone knows how to use it.

What do you dislike most about this product?

If you look into it, there was a whole range of security issues over the past year or two, which would provide understandable pause from anyone who needs encryption, for example.

What recommendations would you give to someone considering this product?

What, specifically do you want and need to do on a video conference? And how tech savvy are your users? How much does encryption matter (or required if, say, you're a government contractor or other heavily regulated industry)? Is Teams already included in your Microsoft contract?

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Cons

  • Security Frustrates
  • Less Inspiring
  • Less Fair

Jared S.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom has many features for the business pro

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom allows the end user not only to communicate with peers, clients and prospects, but it allows them to control what is being seen at any given moment. A lot of video conferencing software out there is just simple video, but Zoom allows screen recording, screen sharing and a feature to spotlight anyone on the call. It's great for a personal trainer working with a client or multiple to help them better perform with proper form and technique.

What is your favorite aspect of this product?

The spotlighting feature as mentioned prior is my favorite aspect of Zoom. It allows for that personalized assistance that makes in-person 1on1 coaching so valuable. It gives a personal experience through a virtual platform. Hard to replicate with most programs out there.

What do you dislike most about this product?

I dislike some of the complexities of the product. If you're like me, you never use tutorials. You just "jump in," but if you don't carefully examine or tutorial Zoom it could be difficult to navigate. It took me months to examine all capabilities of this program and yet still lots to learn. On another note, Zoom connectivity is not always premier. It can get pretty spotty and I've had it where I've had international calls and audio gets scrambled lots. Not sure if that's to do with the Zoom program or the other user's internet connectivity.

What recommendations would you give to someone considering this product?

Make sure you follow tutorials or ask a friend how to navigate the software. Don't get discouraged, dive right in with it. It will be invaluable as a business producing tool and maintaining business relationships.

Pros

  • Unique Features
  • Efficient Service
  • Generous Negotitation
  • Transparent

Cons

  • Slower Product Innovation
  • Charges for Enhancements

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