Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Zoom Review

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Melissa H.

  • Role: Operations
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2021

Most friendly user app I've used in a while!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

very user friendly

What is your favorite aspect of this product?

the screensharing option

What do you dislike most about this product?

make it more obvious when someone is on mute and speaking

What recommendations would you give to someone considering this product?

few clicks and your ready to go

Pros

  • Saves Time
  • Respectful
  • Includes Product Enhancements
  • Helps Innovate

Neeraj S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"Best video conferencing application.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The application's fundamental selling point, basically to the more extensive customer world, is that it offers free, 40-minute telephone calls with up to 100 participants. It's not difficult to use,people needn't bother with a login to get to a meeting,and the interface is generally natural.

What is your favorite aspect of this product?

It is ideal to see individuals and hear individuals for gatherings since a significant number of us don't have the alternative to be face to face at this moment. Zoom has been extremely useful for recording preparing recordings and return to rewatch later. I like the translated part of the recordings also; it is useful for clients who are almost deaf or are more visual in the manner data is taken in. The distant access has been helpful with any IT gives that have emerged or requiring others to take control to clarify or prepare on any things.

What do you dislike most about this product?

At times there are times where Zoom is down or the call slacks, however these cases are uncommon. Moreover, I track down that the work area rendition is a lot simpler to deal with than the portable application. The screen sharing alternative can likewise be a bit difficult to use on occasion. There have been a few worries about security and protection yet contrasted with other competitiors Zoom is truly outstanding in its field. The bundles for further developed forms are a bit expensive, yet the standard rendition is so productive there's no requirement for understudies to buy them.

What recommendations would you give to someone considering this product?

At the point when we contrast the zoom stage and the rivals on the lookout, it unmistakably outstands with its cool elements from where we can get an incredible encounter for instructive and business joint effort use. In this way, it's energetically prescribed to pick the zoom.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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