Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Kimberly P.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The difference between Zoom and other video conference products lies in its excellent features as well as its completely free version, making it an excellent product for any company to use for its conferences.

What is your favorite aspect of this product?

More than anything Zoom's free version, which allows us to conduct conferences effectively while also allowing us to stay in touch and on top of our customers, is a turnoff for me.

What do you dislike most about this product?

Because its user interface is among the best, we have found no flaws since we began using it, and this also allows us to share files in real time during meetings.

What recommendations would you give to someone considering this product?

The fact that it was difficult to carry out internal communications with our team when we were affected by the covid-19 means that we have dedicated ourselves to using a product that aids us in reestablishing and continuing to work safely, allowing us to confidently recommend it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Ayrton C.

  • Role: Vendor Management
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

"Powerful videoconferencing software"

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Large gatherings of up to 100 persons are not an issue. Zoom makes scheduling appointments simple and quick. At a glance, you can see if a coworker is zooming in or has an appointment. The main application is as a webinar tool. With numerous hosts, good performance and handling is possible; external hosts can also be nicely integrated. The system's key advantages are performance and availability. Possibility of using registration or tracking systems independently. Zoom is simple to use on both personal and business computers and end devices.

What is your favorite aspect of this product?

Customer meetings as well as huge company meetings can be held without difficulty. All personnel are at the head office because of the epidemic. Because you can readily communicate with your colleagues, Zoom makes day-to-day work much easier. This is a globally applicable concept. Both traditional videoconferencing and digital training approaches are possible. The main advantage is that digital trainings may be extremely clearly mapped and quickly supplemented with group work. It can be accessed via a browser or a downloaded application. Simple, simple, simple. There are two ways to get to it: a web browser or a downloadable app.

What do you dislike most about this product?

It would be useful to be able to categorize contacts. Because Microsoft has its own video conferencing software, establishing a link between the e-mail application and Zoom is obviously not viable. Automatically logging into Zoom after turning on the computer might be handy on sometimes, as you could forget to do so manually. The price-performance ratio decreases with increased license demand or greater features. With US-based solutions, data protection isn't always straightforward to reconcile.

What recommendations would you give to someone considering this product?

I frequently face clients who are unable to follow me on the phone during performance discussions about KPIs because I work in internet marketing account management. I can solve this problem by zooming in and sharing my screen. As a result, I take my clients' hands in mine and show them how to use my browser to display real-time performance indications on their screens using my browser. This idea can be used wherever in the world. It's possible to use both traditional videoconferencing and digital training methods. The fundamental benefit of digital training is that it can be very precisely mapped and immediately augmented with group work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saske k.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Quality Video Calls with Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

A feature that I find interesting about Zoom and that I think makes it different from other tools of this style is the ability to create micro rooms within the same video call, that seems excellent to be able to create small discussion spaces and generate tables of work. It is great for organizing remote meetings between different areas, because each one can be organized in its micro room and then have a conversation all in a larger room. I think it is excellent that as an organizer you can have several coordinators within those rooms in order to have control of who leaves and who enters.

What is your favorite aspect of this product?

My favorite feature of Zoom is the flipped classroom function, it is a way to make meetings visually more realistic and gives dynamism to the video call. Apart from that you can play with the multiple backgrounds that you can place on your screen depending on your taste, I consider that this function provides that touch of intimacy to the tool since you can work from wherever you want without having to constantly worry about the background of your space.

What do you dislike most about this product?

Visually I don't like the toolbar, nor the interface design, they seem a bit boring to me. The toolbar is quite complete, but it is not intuitive, clearly you have to experiment many times with it to find out where the functions are or to know what each of its icons means. They could make it more striking to more easily remember the location of each function.

What recommendations would you give to someone considering this product?

I highly recommend the use of Zoom in its premium version as it provides greater capacity for meetings, and meeting times are longer. Regarding its functions, it is superior to many other similar tools, it is noted that it is designed to be able to control massive meetings, and even as a guest I am also surprised by how well the tool handles, there is no need to have a broadband to be able to make video calls fluently. As a free version, I still think they could provide more features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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