Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

James W.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Zoom is the leading meeting tool for a reason.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is able to host meetings with high attendees uoto five hundred people without affecting the quality of video or audio in the course of the conference call. The ability to do this is testament to how viable and scalable Zoom is, as an enterprise video conferencing software .

What is your favorite aspect of this product?

Zoom is intuitive enough for the average person to learn to use its basic features of joining video meetings quickly without extensive or formal training. While learning to use its advanced features effectively may take a longer time, it is currently the video conference software with which our external collaborators and new employees have experienced the fastest learning curve with.

What do you dislike most about this product?

In all honesty, I have no major complaints using Zoom. As far as I am concerned it meets our most important needs when it comes to video and audio conferencing qualities.

What recommendations would you give to someone considering this product?

For companies looking at a video conferencing software with a fast adoption rate amongst their employee population without a lot of financial resources being spent on extensive , long duration trainings for staffs to learn to use the software, Zoom is a key software to consider .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sukh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Excellent Product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It's User Friendly, High Quality Video and Audio, and has best integration.

What is your favorite aspect of this product?

ease of use and the high-quality video and audio performance, which enhances the overall meeting experience .

What do you dislike most about this product?

occasional security concerns and the need for frequent updates.

What recommendations would you give to someone considering this product?

great software for big or small company. easy to implement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Simon M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Excellent Product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for its user-friendly interface, high-quality video and audio, and reliability in large-scale meetings. Its extensive integration options with various apps also set it apart from competitors.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its ease of use and the high-quality video and audio performance, which enhances the overall meeting experience and makes virtual collaboration feel more natural.

What do you dislike most about this product?

What I dislike most about Zoom is its occasional security concerns and the need for frequent updates, which can be disruptive. Additionally, its extensive features can be overwhelming for new users.

What recommendations would you give to someone considering this product?

I recommend exploring Zoom’s extensive feature set through trial periods and investing in training to fully leverage its capabilities. Ensure your system meets the requirements for optimal performance and security.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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