Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Tyrone H.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic application

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Fast loading and secure. your meetings are secure and only people with the link or code can access the meeting room. A feature I praise as our work is of great sensitivity and requires us to maintain people's privacy.

What is your favorite aspect of this product?

Recording your meeting for future reference. So if you're the host of the meeting you can as well record the whole meeting and this can be used in the future to prove that a meeting did take place, this is mostly and highly important since the breakout of covid-19. We were forced to be home and zoom became more popular on the market as many if not all companies made Zoom the office of choice. Saving your future meetings directly to calendar is an awesome feature as you get quick reminders for your important meeting.

What do you dislike most about this product?

Limited time on air, you have to end the meeting and restart again, but hey I am not complaining, it can only be a little annoying but we need to give dues where they belong, the app performs and is free.

What recommendations would you give to someone considering this product?

Are you considering working from home? Do you need to talk to your team from anywhere in the world and measure your company's performance in real time? Then zoom is for you, try it for free and there is no trial period, you can use the free features for as long as you want. upgrade when you have higher needs and are seeking a more interactive and no-limit plan.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Matt E.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"I love this program for video conferencing."

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It is distinct from other programs in that the usage of data and privacy is constantly safeguarded, and its individualized tools for improving the audio and video quality are among the most cutting-edge in the market.

What is your favorite aspect of this product?

Zoom can be used with little difficulty by anyone. To all intents and purposes, you may as well be in the same room. I am able to adjust the size of the screen to avoid looking down at it and instead maintain eye contact with the person speaking to me. I really appreciate being able to share my screen, as well as record and share audio from my computer, and I find the whiteboard feature useful and would like to employ it more often. The waiting room is a prime location from which to monitor and control access to restricted areas. It takes little effort to set up, operate, and switch between breakout rooms.

What do you dislike most about this product?

In fact, I can't think of a single thing. I wish there were more individuals who could access meetings with a meeting ID and invite others to them without having to copy and paste a link from their phone's text messages into an email on their computer.

What recommendations would you give to someone considering this product?

This application comes highly recommended by me due to the fact that it is very simple to use, that it has the capability to record meetings, and that its pricing is quite reasonable.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Barbara w.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Zoom Review.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It saves time. It is very easy to use. It has clean interface. It is reliable and trustworthy.

What is your favorite aspect of this product?

Saves time. User friendly. Clean interface.

What do you dislike most about this product?

Costly to implement.

What recommendations would you give to someone considering this product?

I would recommend this program to others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

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