What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Mary B.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Zoom has everything that I need for communicating.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom offers more advanced features that other similar applications. It can hold meetings with up to 1,000 people, while others limits you to 100 participants.
What is your favorite aspect of this product?
Live transcription and it can suppress background noise.
What do you dislike most about this product?
There is nothing that I don't like in Zoom.
What recommendations would you give to someone considering this product?
It is simpler to use than more complicated traditional video conferencing systems.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sebastián R.
- Role: Human Resources
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2023
Features disappoint.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Their branding.
What is your favorite aspect of this product?
That its free for individual users.
What do you dislike most about this product?
Input lag.
What recommendations would you give to someone considering this product?
Make it cloud base.
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Efficient Service
Please tell us why you think this review should be flagged.
Sarah J.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2023
The necessity for virtual meetings.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has changed the landscape of our work by making it easy for us to connect and meet together, regardless of whether we have a smartphone, tablet, or PC. We use Zoom for our company meetings, and I appreciate how simple it is to use, it has a great feature of muting the audience, which is very useful in our organization.
What is your favorite aspect of this product?
The sound and picture quality is crisp and clear, and it gives me the option to interact during the meeting, such as using the chat feature and background filters. Zoom is used on a daily basis in our organization, and it allows us to stay connected in a hybrid environment, which is essential for us to be productive and work together effectively, even when we are in different locations.
What do you dislike most about this product?
Nothing Major. However, when someone is sharing their screen, it automatically goes to full-screen mode without the user's knowledge, which can be frustrating when I am working on something else on a different screen.
What recommendations would you give to someone considering this product?
Zoom is a versatile product that can be used for meetings of any size, regardless of the number of people. I have used Zoom for both personal and professional work, and it has worked well in all scenarios.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
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