Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Eric R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

An application that adapts to multiple uses

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The multi-user zoom program is one of the most used in the world thanks to its ability to combine consistency with long-distance contact, it won't have to go through the boring task of having a call where you need to share data on other channels, but zoom mostly allows you to leave image files with your users ' documents during your session, and a feature that allows me to do so. Which is to share your phone, which ensures that your coworkers will be able to know what you are seeing directly from your computer, and of course all of this with the privacy state of the application.

What is your favorite aspect of this product?

The web version is really good, but in the version for other devices, such as tablets, there are some functions like sharing a screen that complicates them, but otherwise I haven't noticed any other problem, which is one of the best.

What do you dislike most about this product?

This helps me to make the meetings a little more engaging, they're not just talking but I can share the information I have with my colleagues, I can also arrange the meetings, make notes through the virtual board and also document them if I want to see what we're talking about later

What recommendations would you give to someone considering this product?

It is a recommended tool because it improves operations and communications both inside and outside the company.

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Inspires Innovation

Erik S.

  • Role: Consultant
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoom is the way to go for workshops

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It has multiple capabilities

What is your favorite aspect of this product?

The whiteboard

What do you dislike most about this product?

The connection goes in and out sometimes

What recommendations would you give to someone considering this product?

Try it out

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

ronald b.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Excellent online tool for making video calls

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This excellent online tool allows you to safely and efficiently make video calls in excellent high definition, presenting us with a desktop sharing functionality, recording a conference, whiteboard, chat, as well as sharing any document, accessing it from anywhere and at the best available time. excellent tool is available for mobile devices, with simple and affordable plans

What is your favorite aspect of this product?

I like this communication tool because it is one of the best video conferencing applications, allowing you to interact in an excellent way and virtually with co-workers as long as it is not possible to hold any meeting in person and also having great success in social events, it is An essential tool for small, medium and large teams that want in one way or another to always stay in touch and continue with their daily workflows, with the least possible interruption, you can join these meetings easily and securely through a webcam or a phone

What do you dislike most about this product?

I don't dislike this tool at all as it provides excellent HD video calling, screen sharing and remote control, allows companies to schedule and launch meetings from their conference rooms, with easy and affordable plans

What recommendations would you give to someone considering this product?

I recommend this excellent tool since it allows you to interact virtually safely and easily with co-workers at any time that a meeting is needed without having to be in person, it provides a high definition video call even having the option of screen sharing, it has the functionality to record conference, blackboard, chap among others, with simple and affordable plans

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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