Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Godspower W.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Serviceable for sharing information

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Unlimited group meetings hosted up to 40 minutes Unlimited one-to-one meetings, with each session having a 30-hour time limit The ability to host up to 100 participants The option of private and group chats

What is your favorite aspect of this product?

Social media streaming Co-hosting and alternate hosting Ability to designate anyone on the Pro plan to schedule meetings A gigabyte (GB) of cloud recording per license Skype for Business Live transcription Live streaming through YouTube, Facebook or a third-party service Usage reports User management tools

What do you dislike most about this product?

I have not found anything to dislike about Zoom. It's been beneficial throughout the years. I'm sure if I had a complaint, I'd be able to receive assistance by reaching out to the customer service team.

What recommendations would you give to someone considering this product?

Zoom is a tool that we utilize for IT troubleshooting. We begin with a phone call, and if that isn't sufficient, we click on the camera, jump on a screen share, and ask the other person for the remote control. It's so simple. It serves as a help desk tool as well as a communication tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Paul S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

One of the Best Video Conferencing Tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I think what sets Zoom apart from its competitors is its ease of use, reliability, and the wide range of features it offers. In addition, Zoom allows for real-time communication on various devices and has been used successfully for qualitative data collection.

What is your favorite aspect of this product?

What I find more appealing about Zoom is its high-quality HD video and audio, which makes it easy to engage in productive online meetings with individuals or groups from different locations

What do you dislike most about this product?

So far, my experience with Zoom has been positive, and I have not encountered any significant issues or concerns that would reduce my overall satisfaction with the product.

What recommendations would you give to someone considering this product?

I would highly recommend Zoom to anyone seeking a versatile and efficient video conferencing tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarah Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Zoom is a wonderful tool for communication.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The software includes a free version as well, which allows you to significantly reduce costs and enhance communication. It is accessible on all platforms, devices, and Oss and can be used via the web as well. The software is incredibly helpful for cross-team and within-team discussions, as well as for work-from-home situations.

What is your favorite aspect of this product?

Zoom is a great platform for holding large meetings with up to 100 attendees as well as extended sessions for in-depth and useful conversations. We can communicate utilizing a variety of channels, including voice calls, video conferences, voice recordings, and immediate private messaging. Any number of persons can be involved in your communication. Meetings can be scheduled or hosted similarly on Zoom. We can decide whether your meetings will occur twice just or repeatedly in a predetermined sequence when you book them. We can choose the days you want the meeting to take place.

What do you dislike most about this product?

There is no pop-up notification that the time is going out, which makes the 40-minute time limit quite unpleasant. There are security vulnerabilities, and data might easily be accessed by hackers. The software struggles with connections with little bandwidth, whereas many other apps operate more smoothly.

What recommendations would you give to someone considering this product?

Zoom works well for remote teams who require real-time communication and project collaboration. Zoom is a fantastic alternative for virtual meetings, especially those with a big number of attendees or participants in several time zones.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Cons

  • Vendor's Interest First
  • Charges for Enhancements

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