What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Whitney R.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jun 2023
Insufficient customer support but decent product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I think Zoom is pretty standard and doesn't really differentiate itself much from other conferencing software. It's easy to use and setup, and generally basic.
What is your favorite aspect of this product?
Breakout rooms
What do you dislike most about this product?
Customer service/contracts
What recommendations would you give to someone considering this product?
I would recommend them to use it for webinars, I think that's the best feature. For internal use, I would recommend breakout rooms.
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Unique Features
Cons
- Vendor's Interest First
- Less Generous
- Less Transparent
Please tell us why you think this review should be flagged.
Hannah U.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2023
Easy to use and great free features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's a market leader. It buffers less frequently than Google Meet.
What is your favorite aspect of this product?
The screen sharing.
What do you dislike most about this product?
It doesn't produce the best quality audio if you're trying to record a podcast.
What recommendations would you give to someone considering this product?
Use it for everything besides recording high quality podcasts.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Please tell us why you think this review should be flagged.
JOBSON B.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2023
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
more user-friendly and every client will have the software already
What is your favorite aspect of this product?
Audio clarity. Copy-paste option to the customer's screen. Clarity with even less data bandwidth. Easy to use.
What do you dislike most about this product?
Minimizing and maximizing the screen is a bit confusing At times, the meeting invites accepted in outlook does not show up in the zoom application. I would prefer if the app is always signed in,
What recommendations would you give to someone considering this product?
My best-case scenarios happen during meetings with customers. The fast screen sharing without lags keeps the customer grounded as we can work on their issues without making them bored. I personally have not found a scenario where it is not appropriate. with the current work-from-home scenario in most companies, Zoom is a go-to method for communication.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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