What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Kashan A.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Oct 2023
Amazing Product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Not tried other products than Zoom
What is your favorite aspect of this product?
You can use it without having to sign up. Join other rooms
What do you dislike most about this product?
video call controls are not that intuitive
What recommendations would you give to someone considering this product?
Great product. Go for it.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Please tell us why you think this review should be flagged.
Danny L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2023
Reliable, user-friendly video conferencing tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The process for inviting an external meeting participant (someone without a Zoom account/login) is particularly seamless.
What is your favorite aspect of this product?
The background integration feature is super fun to use!
What do you dislike most about this product?
I've noticed that Zoom can be a little glitchier than other video conferencing tools I've used .
What recommendations would you give to someone considering this product?
If you're looking for a really straightforward, comprehensive video/audio conferencing tool, Zoom is probably a really good bet for you.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Vendor Friendly Policies
- Less Fair
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Olha P.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
great product but bit pricey
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
nothing too different from competitor products but funtions well as intended
What is your favorite aspect of this product?
extremely easy to use and operate even by people who didnt use it before - especially older clients in my case
What do you dislike most about this product?
price - i feel that cost is too high for necessary premium version which allows you to run meeting for longer than 45 minutes
What recommendations would you give to someone considering this product?
consider MS Teams first as you likely already pay for that - only consider if your team or client base require use of Zoom for whatever reason
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Less Generous
Please tell us why you think this review should be flagged.
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