What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Namrata Y.
- Role: Public Sector
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Ease of Use: Zoom is known for its user-friendly
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom differentiates itself from other similar products in several ways, which have contributed to its widespread popularity and success in the video conferencing and online communication space. Here are some key differentiators: Ease of Use: Zoom is known for its user-friendly interface, making it easy for both hosts and participants to join and conduct meetings. It requires minimal technical expertise, which has broadened its appeal. Reliability: Zoom has a strong reputation for reliability and uptime, ensuring that meetings run smoothly without major disruptions. Video and Audio Quality: Zoom offers high-quality video and audio,
What is your favorite aspect of this product?
Large Meeting Support: Zoom can accommodate a substantial number of participants, both in standard meetings and webinars, which is appealing for businesses and organizations hosting virtual events
What do you dislike most about this product?
It's important to note that people's experiences with Zoom, or any software or service, can vary based on their individual needs and preferences. While Zoom has many strengths, it has also faced its share of criticisms and challenges, particularly in terms of security and privacy, as mentioned earlier. Some users might dislike aspects such as the complexity of certain features or pricing structures, depending on their specific requirements and experiences
What recommendations would you give to someone considering this product?
Assess Your Needs: Determine your specific requirements, such as the number of participants, frequency of meetings, and the nature of your meetings (e.g., internal team meetings, webinars, client meetings).
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Performance Enhancing
- Charges for Enhancements
- Security Frustrates
Please tell us why you think this review should be flagged.
Elman M.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2023
Great communication tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's the leadeing tool for communication, we use it to have our leadership meetings and it does not provide any issue, sound and image has improved significantly, file sharing and instant messaging work smoothly. Screen sharing works without any issue.
What is your favorite aspect of this product?
connectivity since its very stable and does not disconnect as previous versions, before it was very unstable.
What do you dislike most about this product?
The Zoom app for mobile is very heavy, sound and image is not very clear. Time limit in free versions.
What recommendations would you give to someone considering this product?
I think we all know this tool and it is highly recommended because it's stable and sound and image is good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ori B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
The Right with Light
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Features security and high quality video and audio.
What is your favorite aspect of this product?
Perfect in customising and communication flexibility.
What do you dislike most about this product?
I can't complain at all on all functionalities of this tool.
What recommendations would you give to someone considering this product?
I can confidently recommend this toll to all for Its great performance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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