What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jan 2024
ZOOM HAS IT ALL!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Asunta B.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jan 2024
Superb zoom for web meetings!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Voice process and quality. Ease of use. Screen share facilities. Secure video conferencing.
What is your favorite aspect of this product?
The best on zoom is client communication and smooth virtual whiteboard functionality.
What do you dislike most about this product?
Additional features if added it can highly improve chat and chat options.
What recommendations would you give to someone considering this product?
Meeting it's development solutions at peak I highly recommend it for all!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Zoom - one click meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has really come a long way from when I first started using it in my professional career. The ease and usability of the product has only gone up year over year, and they've continually worked on improving the product. I can tell that call quality, clearness, and ease of use has gone up over the past few years.
What is your favorite aspect of this product?
My favorite aspect of this product is the ease of which we can record meetings, as well as the ease of integration with other business intelligence tools. I frequently use Gong to review my zoom calls, and haven't had an issue with transcription, video/audio quality, etc. It just works and that's what I love about it.
What do you dislike most about this product?
The thing I dislike most about zoom (and maybe this is on our implementation) is the lack of auto-population for zoom links when setting meetings with certain teammates. We like to make rooms specifically for our sales folks, and keeping the separate zoom links for each AE seems like something that should be solved by now when you create a google calendar meeting.
What recommendations would you give to someone considering this product?
Zoom can easily be used out of the box to get you started where you are now. Don't wait for perfection to buy the product, get those meetings going and get the data on the back end easily to improve your process!
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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