Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Anjali P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

The Ultimate Meeting Solution

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom has exceptional ease of use, high-quality video and audio performance, and robust features like breakout rooms and virtual backgrounds. Its scalability makes it suitable for everything from small team meetings to large webinars and conferences.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its breakout room feature. It allows hosts to easily split participants into smaller groups for discussions or collaborative activities, which is fantastic for engagement purpose and ice-breaking sessions.

What do you dislike most about this product?

One major thing is its reliance on a stable internet connection; even minor connectivity issues can lead to disruptions in audio and video quality.This needs to be resolved.

What recommendations would you give to someone considering this product?

I recommend starting with a free trial to explore its features and understand how they fit your needs and then go for a paid purchase. Familiarize yourself with key functionalities like breakout rooms, virtual backgrounds, and screen sharing to maximize your experience. Also, make sure to test your internet connection and audio/video setup before important meetings to ensure optimal performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Paola O.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

My Experience Using Zoom - Powerful and Affordable

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Besides web conferencing, Zoom helps modernize work environment by ensuring smooth and effective communication and collaboration.

What is your favorite aspect of this product?

With Zoom, all business internal communications are easy. It makes web conferencing easy, safe, and effective. It boosts team productivity

What do you dislike most about this product?

Zoom is all good. No negativity to report.

What recommendations would you give to someone considering this product?

Zoom is a recognized tool world over and we have used it successfully. I recommend it to prospective businesses

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Craig M.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

In my own opinion, Zoom is the best.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

For me, it is reliability. Call quality on Zoom is always stable. Zoom has low latency and high frame rates , letting me have the best of video meeting experiences regardless of the number of participants present in the meeting. This popularity of Zoom among professionals globally is testament to the reliability of Zoom.

What is your favorite aspect of this product?

Zoom maintains a uniform and tidy user interface across its mobile app and desktop platforms. This contributes towards an efficient experience for me whenever I am hosting or joining a video conference call. In all of my years of using Zoom, I have not encountered any trouble whether I am on the mobile app version or desktop version or web browser version since the interfaces are basically the same for the most part.

What do you dislike most about this product?

The only situation where-in I encountered any problems using Zoom was four years ago, during the Covid-19 lockdowns when spammers would access our meetings without authorization. Interestingly, that didn't only happen at my workplace but also happened to Zoom users across the world.

What recommendations would you give to someone considering this product?

For individual or company-wide video conferencing needs, it is my belief that Zoom is the software program to depend on.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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