Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Lucy G.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Reliable Go-To for Virtual Meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

What makes Zoom stand out is how simple and reliable it is. Compared to other video call apps, it’s just easier to hop on a meeting without a bunch of setup. The video and audio usually work well, and it handles big groups better than a lot of other platforms I’ve tried. Features like breakout rooms and easy screen sharing also make it super useful for both work and casual calls.

What is your favorite aspect of this product?

Honestly, my favorite thing about Zoom is how easy it is to use. I love that I can just click a link and be in a meeting in seconds without dealing with a bunch of steps. It makes things feel way less stressful, especially when I’m in a rush or managing a lot. And I really like the screen sharing feature—it’s super helpful when you need to show something quickly without sending a bunch of files back and forth.

What do you dislike most about this product?

What I dislike most about Zoom is that the connection can be a bit unstable sometimes. But usually it's alright and has no issues.

What recommendations would you give to someone considering this product?

I’d say give Zoom a try if you want something easy to use and pretty reliable for video calls. Just keep in mind that if you’re on the free plan, the 40-minute limit on group calls can be a hassle, so maybe plan around that or consider upgrading if you need longer meetings. Also, make sure you have a good internet connection to avoid those annoying freezes and dropouts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

AFOLABI O.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Effective IT Support with Minor Improvement

Likeliness to Recommend

6 /10

What differentiates Zoom Workplace from other similar products?

Easy to use, scalable, reliable

What is your favorite aspect of this product?

Security and privacy

What do you dislike most about this product?

Limited features on free plan

What recommendations would you give to someone considering this product?

It's easy to use and reliable

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Pranita C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Changing the way we work together

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is not just available for meetings, as it offers phone calls, conference rooms, and online events. It also stands out for working with different tools like Slack, Microsoft Teams, and Google applications.

What is your favorite aspect of this product?

I appreciate that Zoom makes it possible to divide larger meetings into smaller ones. Meetings, classes, and online events are just a few of its many uses.

What do you dislike most about this product?

The 40-minute time limit on group meetings in the free plan can be frustrating.

What recommendations would you give to someone considering this product?

Zoom works well with weak internet, but it would be extraordinary if your system or phone had a stable internet connection, especially for video meetings. So make sure you have a strong internet connection for a seamless experience of meetings and video calls.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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