What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Pious B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Reliable, User-Friendly Video Conferencing.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It stands out based on its features, usability, and market positioning.
What is your favorite aspect of this product?
Zoom’s intuitive interface and reliable video quality make joining and hosting meetings effortless and seamless.
What do you dislike most about this product?
Zoom’s 40-minute limit on free plans can disrupt longer meetings, requiring upgrades for extended use.
What recommendations would you give to someone considering this product?
Try Zoom’s free plan to test its intuitive interface and reliable video quality. Ensure a stable internet connection for smooth performance and update the app regularly for security. Use collaboration tools like breakout rooms for engaging meetings. For longer sessions, consider paid plans at https://zoom.us/pricing. Test hardware compatibility for professional setups. If privacy is a concern, explore alternatives like Jitsi Meet.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Joseph I.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2025
Connecting with team virtually on a global scale
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Seamless Video and Screen sharing
What is your favorite aspect of this product?
Audio quality (if done well)
What do you dislike most about this product?
Lags when internet is slow
What recommendations would you give to someone considering this product?
Great for team collaboration and webinar
Pros
- Helps Innovate
- Generous Negotitation
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Halimat O.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: Initial Implementation
Submitted Jul 2025
Reliable, Feature-Rich, but Still Room to Grow
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out for me with its reliable quality, rich features like breakout rooms and recordings, and ease of use across any device or team size.
What is your favorite aspect of this product?
My favourite aspect of Zoom is its breakout rooms — they make collaboration in large meetings or workshops feel personal, organized, and efficient. I also love the screen sharing and record features
What do you dislike most about this product?
What I dislike most about Zoom is the 40-minute time limit on the free plan for group meetings — it disrupts the flow and forces users to restart sessions. The interruptions in the meeting just breaks the vibe.
What recommendations would you give to someone considering this product?
for someone considering Zoom, it's a great choice for reliable, high-quality video meetings with useful features like breakout rooms, screen sharing, and recording. The free plan is good for getting started, but upgrading is worth it if you host group meetings often, since it removes the 40-minute limit. Zoom works even better when integrated with tools like Google Calendar, and it’s especially useful for interactive sessions like workshops or classes. Just make sure to test your audio and video setup before important calls and enable privacy settings like waiting rooms for added security.
Pros
- Effective Service
- Inspires Innovation
- Client Friendly Policies
- Reliable
Please tell us why you think this review should be flagged.
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