What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Okwesirieze A.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
A Collaborative Hub with Human Productive Features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I think it is its support for third party integration through the zoom app marketplace. This is important as it lets organizations connect Zoom Workplace with existing workflows more flexibly
What is your favorite aspect of this product?
For me it's the flexible meeting option which included breakout rooms, recordings, and easy screen sharing it's ease of use as well
What do you dislike most about this product?
It is resource intensive, and has a high bandwidth use. which eats battery and data and their support are sometimes slow
What recommendations would you give to someone considering this product?
I will say you should combine zoom with complementary tools and do not overload it. Strategically doing it will reduce much load and give better efficiency
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Chinomso E.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2025
Powerful and Collaborative Platform
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Ease of use for businesses of all scales even under varying internet connectivity
What is your favorite aspect of this product?
High quaity audio and video with smooth sync and output quality
What do you dislike most about this product?
The addition of add ons that are not so basically important thereby making the basic ones hard to find
What recommendations would you give to someone considering this product?
The product is worth trying for businesses across diverse scales for smooth real time employee connectivity
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Caring
Please tell us why you think this review should be flagged.
Piotr K.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Dec 2025
Favorite for bringing together video meetings.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Everything works together in one place keeping project conversations organized.
What is your favorite aspect of this product?
It is excellent tor hybrid and remote team work making it easy for distributed teams to stay in sync
What do you dislike most about this product?
Occasion performance bugs in specific features like recording trim through core video reliability is generally strong.
What recommendations would you give to someone considering this product?
I recommend this to anyone because it is the best for video conferencing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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