Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Bianca C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

communicate remotely

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

With Zoom you can hold your meetings from your desktop or mobile device, which provides you with tools to do them in an excellent way, create searchable auto-generated transcripts using Zoom, it also allows you to share and play videos, you can hold meetings with virtual backgrounds.

What is your favorite aspect of this product?

Zoom, is a tool that helps you connect remotely, and is created for modern equipment, has excellent audio and video in HD, with support for up to 1000 participants in the video and 49 on screen, has excellent collaboration tools integrated, allows you to share screen, make annotations, this helps you make your meeting much more interactive and dynamic, has excellent security encryption, allows you to make recordings of your meetings, so that you can save them in the cloud, and viewing IA-generated transcripts. It allows you to schedule meetings through Outlook, Gmail or iCal, you can also make live chat to exchange files.

What do you dislike most about this product?

There is really nothing that I dislike about zoom, since it is an easy-to-use, simple platform that has excellent functions, which help you communicate remotely, face to face, you can carry out your work and meetings online using zoom.

What recommendations would you give to someone considering this product?

Zoom is an excellent platform for holding online meetings, webinars, and video conferences, no matter where you are as it allows you to meet and connect face-to-face.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Todd B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Everyone is using Zoom and there is a reason why!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Great product and so easy to use. The pandemic taught us all how to video conference and Zoom is the app most people are using, even grandparents with their grandkids!

What is your favorite aspect of this product?

Love the share screen aspect and having the ability to share certain parts of your screen and not the whole thing, if that is what you want.

What do you dislike most about this product?

The chat function is a little hard to read at times, especially if you have a group chat and individual chat going on with someone in the room.

What recommendations would you give to someone considering this product?

If you haven't used Zoom yet, what is holding you back? Jump on it now!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alessandro F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Ideal for online meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Its membership capacity is fascinating, allowing up to 500 users in the same conference, the host has the power to join and mute users. You can lift your finger when giving an opinion, so the meeting is more organized. Remote access screen sharing helps solve problems in seconds. It can be joined from anywhere and on any device. Multiple users can simultaneously share screens and make collaborative annotations for a more interactive meeting. Option to record meetings where they will be stored in the cloud, take captures and notes. It provides group chats, integrated file sharing, and storage for years.

What is your favorite aspect of this product?

Easy to use, with access from any device, whether mobile, pc, tablets. The video and audio quality help to perform better. You can schedule meetings and send invitations to users, whether a link via email, where calendar google remind her, or ID of the meeting, has security because you are placed passwords conference rooms. You can share your screen during conferences. The quality of Zoom's video conferences is unsurpassed, in addition to recording your sessions in HD quality, which will be available in the cloud, you can also send messages to any of your co-workers through Zoom's conference rooms or direct messages.

What do you dislike most about this product?

I have not encountered any problems with Zoom.

What recommendations would you give to someone considering this product?

It offers a free version with all the functions you need, ideal for individual and group calls. It has unlimited direct and team messaging features. However, they do offer paid plans, have all the features of the free plan, plus better cloud recording and meeting management controls. Sharing the screen, whiteboard, annotations on shared content, using chat to share links, files or any essential resource for the meeting, and Calendar integration. You can place virtual funds, either images or videos. Also lock the meeting and require access password, enable the Waiting Room function to allow and restrict users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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