Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Neeraj k.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

"All you need id

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a lot more excellent than Home bases by far." It's not difficult to perceive any reason why this stuff, better call quality, the capacity to record gatherings, and having the option to share great video over that call,help to separate Zoom from the opposition.

What is your favorite aspect of this product?

Zoom is perhaps the best stage to speak with others eye to eye through the web. I love zoom for simple to utilize interface. It permitted to sharing screen, talk over the call for all intents and purposes and GroupWise, shows mic on/off which served to known who's on the mic.Likewise, it's permitted to recoding.

What do you dislike most about this product?

Zoom periodically has slack time in strong or freezing with video yet that might be even more an availability issue. I do see the value in that zoom keeps visits avalible to think back on later or if nothing else doesn't make it difficult to get to old talks. Actually zoom isn't incredible for talking during a meeting;the notice doesn't show up immediately or can be not entirely obvious. I figure this could be settled with better pop ups or a sound identification. Generally those are my solitary Zoom objections.

What recommendations would you give to someone considering this product?

Download it now! It's so natural to utilize and you can have gatherings up to 40 or somewhere in the vicinity minutes for nothing, which is a lot for you to get its hang.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alberto Jose R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Zoom saves the day

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a video conferencing tool specialized in high-quality video calls, unlike gotometing, which is very busy in calls when there are several people

What is your favorite aspect of this product?

Video conferencing that runs smoothly. Multiple breakout rooms can be created to accommodate multiple groups of people. There are several excellent chatting options accessible. It's simple to take over as host or appoint a co-host. Screen sharing is seamless, and annotation is possible. The most effective technique to run a meeting or online classes. The amount of people who can join at one time is incredible.

What do you dislike most about this product?

If the meeting is accidentally closed by the host, all of the breakout rooms will collapse without warning. Anyone who joins after some chats have been shared will not be able to see the chat history. To make the past exchanges visible, I need to share them. Everything else appears to be in order.

What recommendations would you give to someone considering this product?

You'll be able to connect remotely regardless of where you live. It's simple to share video/audio to match your needs. Multiple breakout rooms can be created to accommodate different groups of people. There are several excellent chatting options accessible. It's simple to take over as host or appoint a co-host. Screen sharing is seamless, and annotation is possible. The most effective technique to run a meeting or online classes.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Jen M.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Accessible to all, even those who arent tech savvy

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

You are able to log in to a meeting via a web browser without the need to download any software to your device. The capabilities may be limited for but some people downloading software is cumbersome so the option to bypass it and still join a meeting is extremely convenient. The interface is intuitive and easy to use. I work with a lot of clients who are not tech-savvy in the least, yet no one has ever had an issue with figuring out how to use Zoom.

What is your favorite aspect of this product?

I love that it is accessible even without a paid subscription. Most of my meetings are one-on-one and therefore a paid subscription is not needed as the meetings are not limited to time constraints. If a third person were to join the meeting, the meeting would then be limited to 45 minutes. Which is still ample time to get through a quick meeting. The few times I have had to subscribe I was able to both sign-up and cancel the service without speaking to anyone and being locked into any type of commitment.

What do you dislike most about this product?

Since the start of COVID-19 many users have turned to Zoom. Because of that, the company implemented a ton of new features such as waiting rooms, authenticated user usage, and access codes. When using Zoom on a much smaller scale, such as two users, it can be a bit bothersome to have to wait in the waiting room until someone allows you access or to have to enter an access code for security purposes. While there are ways to bypass these methods, they should not be the default setting.

What recommendations would you give to someone considering this product?

Take your time in learning the backend features so that when you are in a meeting you know where everything is and you don't have to interrupt the meeting. One feature that someone should familiarize themselves with, especially when in a large group setting, is the mute and video icons. I have been in numerous meetings where someone was talking and didn't realize they were muted or vice versa.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

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