Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

  • Role: Operations
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Essential to our everyday business

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jasmeet singh V.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Quality product with Rock solid roots.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is highly acceptable product which is easily accepted everywhere, it's services are quite genuine and rock solid from voice quality to the controls

What is your favorite aspect of this product?

Connectivity and communication bandwisth is what I like the most. It gives premium service to the end customer.

What do you dislike most about this product?

There is no zoom option while screen sharing. This is what I dislike very much

What recommendations would you give to someone considering this product?

Highly recommended. Will surely try to use this product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juan R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

To make communication less stressful

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It is utilized for more than just internal online meetings; it is also used for business negotiations, addressing queries, and other client engagements. What you can do depends on the plan, however, I am happy that I can easily utilize it for personal internal meetings even with a free account. I now have a pro subscription, and it is really useful to be able to record limitless time and meetings in the cloud, even for huge groups of people. It's great for taking minutes.

What is your favorite aspect of this product?

After all, I believe the smoothness of the video and audio is the most crucial characteristic. When compared to other firms' systems, the frequency of delays is modest and has no impact on the meeting's flow. Another advantage is the large number of users. I am delighted to be able to utilize a system that is widely used by outsiders.

What do you dislike most about this product?

Because the screen may flicker depending on the webcam, you may change the speed of the camera in the zoom. It may not operate well with PPT, keynote, or video, and as a consequence may become stiff; consequently, increasing the number of supported frames.

What recommendations would you give to someone considering this product?

Even people who are unfamiliar with web conferencing may join immediately by supplying the URL, creating the impression that it is straightforward to get started. As a result, meetings and similar events have switched to internet conferencing, saving time on things like travel while also putting demand on meeting space. Furthermore, even if meeting in person is difficult due to the coronavirus, it is possible to conduct business that cannot be done over the phone by employing screen sharing, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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