Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Hachi P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

A top notch and affordable video calling platform

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a free video calling platform. It has rich and user friendly features like screen sharing that is beneficial for online meetings, classes etc. The paid plans are affordable starting from $14.99. the quality image and audio is one of the main reasons it differs from other video calling platforms. The features like Virtual background make it more interesting for users. The screen sharing quality is amazing and smooth. The link sharing is pretty easy and anyone with the link can join the video call. The conference call feature allows more than 10+ people to join the video call. It is compatible with different OS.

What is your favorite aspect of this product?

During these harsh time Zoom has brought allot of people together from their amazing video calling platform just by sitting in their houses. They can reach allot out to their friends. It also has given students to cover their studies online. Even in the business sectors the meetings and other issues can be solved over on Zoom.

What do you dislike most about this product?

Requires a fast internet connection and has less stability. The mobile app for IOS has a poor audio quality and some voice lag occurs. The mobile platform is not as good compared to the web platform. Has privacy concerns and overall security issues. The customer support isn’t that good and doesn’t provide adequate support. The chat box in the app and the web platform has space for a lot of improvement. The chat box and the video call show be in a single panel so the interface is easier.

What recommendations would you give to someone considering this product?

Zoom is a free video calling platform.it enables employees to work remotely from their homes. Everyone should try it at least once.

Pros

  • Unique Features
  • Efficient Service
  • Caring
  • Saves Time

Sara E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

EXPRESS YOUR IDEAS WITH CONFIDENCE.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom differs in its quality of audio and image is HD without failures or interruptions, a tool that offers solutions to organize reliable and secure meetings with invaluable value with chat support during the session moderating questions and answers in the long term.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it helps me connect with colleagues and clients on a daily basis from any location and device by initiating meetings by sharing screen and audio with ease, security and speed. It's a tool that helps me collaborate and work productively and collaboratively with great features. Helps me reduce risks, money and time helps me make better decisions and connect with my colleagues and clients no matter where each one is, collaborating with Zoom is easier than it seems.

What do you dislike most about this product?

Zoom is a meeting software that works perfectly from any place and device, provides a quality service and maximum collaboration with a complete service and maximum support, I have used this software for a long time and the meetings are satisfactory with a maximum experience without failures no interruptions.

What recommendations would you give to someone considering this product?

I recommend Zoom to create virtual experiences through videoconferences, webinars and chat with easy administration and immediate access, I recommend it for being a meeting software that works easily and safely from any place and device with a pleasant interface, solutions and resources adapted to our needs with free trial, also offers flexible plans. Perfect for small to medium-sized businesses, it works perfectly for everyone with powerful tools and a robust interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eidimar G.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Innovative and Useful Tec.hnology

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a very useful and complete work tool, it has nothing that it lacks compared to other software.

What is your favorite aspect of this product?

my favorite aspect is that you can have a conference in real time, regardless of the geographical location and in which all participants can give their opinion in real time.

What do you dislike most about this product?

zoom has all the necessary tools with which I can carry out projects, it has a very interface.

What recommendations would you give to someone considering this product?

It is a very good option when choosing software since Zoom has very good tools and interface that can cover many work and personal needs, since it allows you to have a conference in real time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Workplace Comparisons