Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

ROHITH B.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use and better one

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

it is easy to use and better one

What is your favorite aspect of this product?

it is easy to use and good one

What do you dislike most about this product?

no all good

What recommendations would you give to someone considering this product?

it is easy to use and good one

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Dharmendra K.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

feature packed product, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom has all the great features required for us Polly integration, whiteboard, screen sharing, remote control access, annotation, video calling, VOIP, messaging, file sharing, audio controller, video animations and effects, and so on. The differentiating thing about zoom is they provide all these features with a seamless user experience and great support

What is your favorite aspect of this product?

Zoom comes with AppStore that has multiple applications for our needs, it helps me to manage my meeting duration, agenda, also multiple third-party apps are available for which zoom provides excellent security support

What do you dislike most about this product?

Licensing cost is slightly high as compared to other products.

What recommendations would you give to someone considering this product?

could be a great fit, managing work in hybrid working culture

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Caring

Iceal G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Zoom For your Business

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I think zoom is in the right direction with its application. People globally use it; maybe because of its ease of use, most people I know have a hard time using other software. I occasionally use Zoom when I am getting interviewed, and my clients mostly prefer it over the others. What differentiates Zoom from other software is that it enables the host to control the meeting, which in the past was not really a thing and was not in demand. Because of COVID, we all have to adjust to the digital world, and so does communication. Luckily, Zoom did its best and stood out from others as they bring value to other businesses!

What is your favorite aspect of this product?

I like the breakout rooms feature; I have used other software which we won't mention here, and this feature is unique and innovative! It separates this app from others as this clearly can be used by coaches for their classes with their students!

What do you dislike most about this product?

I wouldn't say I like its looks; it has a 90s vibe in its UI zoom meeting. What matters is the features. Additionally, I don't like it when I share my screen; the camera of the person I am talking to becomes smaller. I hardly can't see their reactions, it's hard to resize it; I am lost using it. Sorry.

What recommendations would you give to someone considering this product?

Suppose you are a small business that needs packed video calls and chat features. Then Zoom is your go-to app! Why? Many globally use this; even older people use it for bible studies. Also, this application has many integrations available. As a Business Automation Workflow specialist, I have seen many possible integrations. Their API is robust, and the webhooks are easy to implement and connect with the tools I need!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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