What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
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Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Jamie C.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Dec 2023
More than just a tool for video meetings.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The popularity of Zoom among professionals globally is its primary point of differentiation. Everytime I have had to collaborate with external partners of my organization, Zoom is always the one tool which everyone either actively uses for communication or has at least an idea of how to use it.
What is your favorite aspect of this product?
Thinking deeply, I love Zoom's whiteboard feature and I think it is currently my favourite aspect of this product. I love how it serves as a unified collaboration space for me and my team to visually structure our ideas and brainstorm using intuitive functionalities like adding and dropping images, messages, sticky notes and so on.
What do you dislike most about this product?
Asides the period during COVID where we had uninvited persons breaking into our video meetings, I have never had a bad experience using this software for communication.
What recommendations would you give to someone considering this product?
Zoom is a tool I recommend without hesitation.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Cy S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2023
Easy company wide adoption
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy to adopt in both browser and app
What is your favorite aspect of this product?
Customization and personalization
What do you dislike most about this product?
Frequent slow updates
What recommendations would you give to someone considering this product?
Try it out
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nyengeterai Faith M.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2023
Fantastic product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Scalability and interactiveness
What is your favorite aspect of this product?
Screen share and recording function
What do you dislike most about this product?
Previous limitation with number of participants
What recommendations would you give to someone considering this product?
Highly recommended. Product allows for recording and saving of recording for reference
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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