Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Vijay K.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Best video conferencing solution

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Zoom Features like screen sharing, breakout rooms, and high-quality audio and video all contribute to a productive and frustration-free video conferencing experience.also it's free.

What do you dislike most about this product?

While Zoom has improved security features, some users might still have lingering concerns. The free plan has restrictions on meeting duration and participant numbers

What recommendations would you give to someone considering this product?

First identify your need also try free version zoom is right video conferencing solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Respectful

Shivang M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Nice UI and easy to use features!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom's AI-powered modular workspace for documents, wikis, and work management will be integrated into the Zoom platform in 2024. It allows you to create, collaborate, manage projects, and stay organized. You can customize layouts, drag-and-drop content blocks, and even use AI to populate docs from Zoom Meetings.

What is your favorite aspect of this product?

Zoom has a AI-powered chatbot designed to assist customers with immediate issues. Seamless collaboration across languages with real-time translation and transcription. Zoom’s interactive collaboration feature, now with VR functionality through Oculus, allows teams to collaborate as if they were in person.

What do you dislike most about this product?

Although Zoom offers a range of features, it doesn’t have as many capabilities as some other popular applications. Users may find certain features missing or less robust compared to competitors. Exporting videos using Zoom is not as straightforward as in some other video editing applications. Users might encounter difficulties when trying to export their recorded meetings or sessions.

What recommendations would you give to someone considering this product?

Remember that every tool has its trade-offs, and Zoom’s benefits often outweigh its drawbacks. It’s essential to consider your specific needs and priorities when choosing a video conferencing solution. Zoom's features aim to improve collaboration, productivity, and engagement for both hybrid and fully remote work environments. Keep an eye out for these exciting additions to the Zoom platform before investing.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Fair

Alok M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Zoom: " Your video calling expert solution"

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a cloud-based video conferencing platform that allows users to connect via phone, audio, video, and chat across any device. Some say Zoom is a pioneer in the video conferencing space, and that it differentiates itself from other products with its easy-to-use feature set and affordable pricing.

What is your favorite aspect of this product?

Zoom enables meetings to be held in the most remote corners of the planet, as long we have internet connection you can connect with your team. The annotate option in meetings aid in the best way when going through documents and files or just explaining points out, feels like using a board and pen.

What do you dislike most about this product?

Technical issues: Poor audio or video quality, screen sharing problems, disconnections, and background noise Resource intensive: Can be resource intensive, especially for older devices

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Acts with Integrity

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