Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ricardo Alberto M.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Graet fot video calls and teaching

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Video conferencing is great. Whiteboard is great for teaching

What is your favorite aspect of this product?

Whiteboard

What do you dislike most about this product?

It's difficult to integrate date for example get data to fill a survey

What recommendations would you give to someone considering this product?

Of it's just for video conferencing it's great, but if need integration with other software check other options

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Sara A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Reliable Yet Room for Enhancement

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Zoom features a user-friendly interface, delivers high-quality video and audio, and its breakout rooms are particularly noteworthy.

What is your favorite aspect of this product?

Breakout rooms stand out for enabling smaller group discussions within larger meetings, making them ideal for workshops, education, and team collaboration, enhancing engagement and productivity.

What do you dislike most about this product?

The most frustrating aspect of Zoom are the frequent updates that can disrupt meeting access or require unexpected restarts, especially when time-sensitive meetings are scheduled.

What recommendations would you give to someone considering this product?

I think it's best to trial it first and see if it's applicable for your needs, whether it’s for personal use, small team meetings, or large webinars—to choose the right plan and features.

Pros

  • Helps Innovate
  • Reliable
  • Continually Improving Product
  • Enables Productivity

Siva Sankar C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

More features with minimal cost and better UI

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

User-Friendly Interface: Zoom is appreciated for its simplicity hence participants do not experience breakages or difficulties when joining meetings. High Video and Audio Quality: It delivers a counstant quality video and audio streams irrespective of using low bandwidth connection. Breakout Rooms: Zoom as a communication application offers today one of the best breakout room services where the host can divide people into subgroups, convenient when holding workshops, classes, or team meetings.

What is your favorite aspect of this product?

Breakout Rooms and Polling: The opportunity to divide the participants into many subgroups and hold polls makes Zoom very effective for online learning or training. Reliable Connection: The steadiness and predictable reliability of the platform and experience, in general, when dealing with a large number of participants is a strength of Zoom that makes the meeting experience better.

What do you dislike most about this product?

Security Concerns: Earlier this year, the app suffered from several security and privacy problems, like “Zoombombing,’ making some people skeptical. However, it is still something that one has to look out for though Zoom has made improvements in the past years. Time Limit on Free Plan: It might be an inconvenience for the customers who want to have long online conferences because the free version allows only 40 minutes of the group meetings and then asks to upgrade to the paid version.

What recommendations would you give to someone considering this product?

Evaluate Your Needs: The number of people that will be joining as well as the options you’re likely to require such as breakout rooms, recording, webinar options will help make the choice on which plan to choose. Test the Free Version: If that does not suffice, pay for it and update to the paid version of the application to get more features. Check Integration Options: If you utilise other productivity applications make sure that Zoom works with them in harmony to improve productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Includes Product Enhancements

Most Popular Zoom Workplace Comparisons