What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Paula A.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2025
Not perfect, but the best video conferencing tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The integration with transcribers such as Fathom and its smoothness make it worthy. Also, its desktop app doesn't consume much RAM and resources.
What is your favorite aspect of this product?
Fathom integration
What do you dislike most about this product?
Security issues and screen sharing
What recommendations would you give to someone considering this product?
The paid version is expensive, so only buy it if you plan to use it daily.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Prateek S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Great for Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands our different to provide easy to host both work meetings and big virtual events with its webinar features.
What is your favorite aspect of this product?
I like a few things about Zoom very much Which are easy it is to join a meeting without confusion even for the first time users.
What do you dislike most about this product?
I do not dislike anything about it.
What recommendations would you give to someone considering this product?
If you are looking for something for meetings and webinars Which is easy to use for everyone then my suggestion is just go with Zoom as it is the best.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Maria D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Positive experience
Likeliness to Recommend
What is your favorite aspect of this product?
Ability to Understand and respond to customer inquires with Zoom
What do you dislike most about this product?
Zoom delivers information faster.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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