What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Satish s.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Leader or Manager
Submitted May 2025
Zoom: Effortlessly Powerful Video Conferencing wit
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Great question! Zoom stands out from other video conferencing and communication tools for several reasons. Here’s a breakdown of what differentiates Zoom from similar products like Microsoft Teams, Google Meet, Cisco Webex, and others
What is your favorite aspect of this product?
That balance between simplicity and sophistication is pretty rare in tech products, and it’s a big part of why Zoom became so popular so quickly. It just “works” for a huge variety of users, from casual chats to large-scale professional webinars.
What do you dislike most about this product?
One of the biggest drawbacks people often mention about Zoom is the time limit on free group meetings—specifically, the 40-minute cap for group calls on the free plan.
What recommendations would you give to someone considering this product?
If someone’s thinking about using Zoom, here are a few recommendations to get the most out of it and avoid common pitfalls
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Benjamin F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Digital communication channel
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I love this tool because it integrate with most CRM products and also provides whiteboard for seamless collaboration.
What is your favorite aspect of this product?
Zoom space offers a number of features such as meeting, messaging and chatting tool.
What do you dislike most about this product?
Zoom is better for enterprise because of complex features.
What recommendations would you give to someone considering this product?
I recommend it due to quality features.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Gabriela L.
- Role: Industry Specific Role
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2025
Zoom really helps me get my work done
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom differentiates itself by offering a changing background option and adding recreation effects without needing any extra setup.
What is your favorite aspect of this product?
Zoom makes it simple to record meetings and store them for later, which is why I like it.
What do you dislike most about this product?
The fee plan limit is interruption for longer meetings.
What recommendations would you give to someone considering this product?
I advise you to use waiting rooms and passcodes for better security.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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