What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Spencer B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2025
Zoom is a wonderful tool for businesses to install
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The unique code is certainly different for personal meetings vs creating a new link each time
What is your favorite aspect of this product?
Easiest to create and schedule meetings within Outlook and ease for clients to open and use the links
What do you dislike most about this product?
If you don't have the right restrictions on during a meeting someone else can take control meaning they can share their screen over your presentation if settings are not configured properly!
What recommendations would you give to someone considering this product?
Easy and reliable product if your looking for video/phone calling between you and clients/etc!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jun 2025
Use of Zoom
Likeliness to Recommend
Pros
- Fair
- Helps Innovate
- Reliable
- Trustworthy
Cons
- Less Productive
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Kiarash A.
- Role: Student Academic
- Industry: Not for Profit
- Involvement: End User of Application
Submitted May 2025
The highlights about Zoom’s functionality
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom facilitates and initiatives an interative inclusive environment for members of a class or a business to attend, engage in and learn a lot from meetings.
What is your favorite aspect of this product?
My favorite aspect of the Zoom is sharing the screen with my invitee, giving them the chance to see my side of the discussion that makes a huge difference in the communication.
What do you dislike most about this product?
The 45 minutes time limit for non-subscribers is disliked because it needs to be at least 1 hour to be satisfactory. The navigtation of certain features such as the personalized ones are multi-layered and complex in a way that doesn’t make it easy for users like myself to adjust their profile, screen and background in the meetings.
What recommendations would you give to someone considering this product?
I would recommend them to use zoom for their business meetings and online educational webinars.
Pros
- Continually Improving Product
- Respectful
- Transparent
- Friendly Negotiation
Please tell us why you think this review should be flagged.
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