Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Abhinav R.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Zoom Delivers Reliable, Feature‑Rich Meetings Ever

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Reliable, high-quality video and audio with an intuitive, one-click interface and broad integrations make Zoom stand out.

What is your favorite aspect of this product?

Joining or hosting meetings is effortless, and the in-call tools—screen sharing, chat, polling are all right where you need them.

What do you dislike most about this product?

The 40-minute limit on free group calls can disrupt longer sessions, noise suppression can cut out soft sounds, and very low-bandwidth connections sometimes cause brief freezes.

What recommendations would you give to someone considering this product?

When evaluating Zoom, start by defining exactly which capabilities you need whether it’s basic meetings, large‑scale webinars, phone service or room hardware and pilot those features before you buy. Assign a dedicated IT owner to handle provisioning, security settings and SSO, and a business lead to drive user training and adoption. Secure your meetings from day one by enabling waiting rooms, passcodes and disabling “join before host.” Finally, integrate Zoom into your existing workflows sync it with your calendar and chat platforms and consider Zoom‑certified cameras and speakerphones for conference rooms to ensure seamless, reliable collabo

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Allan P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

You’re on Mute: The HR Survival Guide to Zoom!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Let’s be real, before 2020, Zoom was just “that app the tech bros used.” Now? It’s basically a digital limb for HR. Our agency never fully went back to in-office life, so Zoom became more than just a meeting tool. It’s how we onboard, how we run culture events, how we check in on our remote staff; heck, we even did a “Zoom prom” for one of our client team milestones (with actual virtual awards and DJ sets).

What is your favorite aspect of this product?

You know what I love? The breakout rooms. That feature alone has made our internal HR trainings and wellness check-ins feel so much more human. We run monthly “coffee roulette” chats, and the randomized rooms are perfect for getting cross-team bonding without forcing awkward icebreakers.

What do you dislike most about this product?

What drives me a little bonkers, though, is the constant update prompts and occasional audio glitches.

What recommendations would you give to someone considering this product?

Would I recommend Zoom? Yeah, 100%. Especially if your team is hybrid or remote-heavy. Is it perfect? No. But it’s dependable, scalable, and honestly still better than most of its “Zoom alternative” cousins. Just don’t forget to hit “Record” you’ll thank yourself later.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Marco Aurelio C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Video communications software

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Ease of use and reliability

What is your favorite aspect of this product?

The AI summary of all conversations

What do you dislike most about this product?

The user interface could be more straightforward

What recommendations would you give to someone considering this product?

Try to use all of its features - it pays

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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