What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
Reliable and Efficient for Daily Collaboration
Likeliness to Recommend
Pros
- Unique Features
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Productive
- Less Effective Service
Please tell us why you think this review should be flagged.
Payal S.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2026
Supreme in taking international calls.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Translation and captioning of zoom is far superior to the same feature in google meet. It is very helpful when we speak with our overseas team, and the language barrier arises.
What is your favorite aspect of this product?
We like the vanity features such as the lighting adjustment that helps in the dark room meetings the behavior of scheduling more frequent meetings with the same link is also an excellent option. The host dashboard is also very clear and allows me to handle the participants. It includes a very professional appearance.
What do you dislike most about this product?
It has become slightly prohibitive to a full license alongside some of the newer entrants. I would like the entry level of paid plan to have a few features added.
What recommendations would you give to someone considering this product?
We suggest zoom to any international team. The video quality and captions play a significant role in ensuring everyone is on board.
Pros
- Reliable
- Unique Features
- Client's Interest First
- Friendly Negotiation
Please tell us why you think this review should be flagged.
Satvik D.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
Solid video conferencing tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
What stands out is the depth of meeting feature like breakout rooms , polling , Q&A , hand raising and a free AI companion that summarizes meeting and pulls out action items. Google meet feels too simple.
What is your favorite aspect of this product?
The breakout room and polling feature are genuinely useful when running tech events at BAiS24.
What do you dislike most about this product?
The free tier cuts off at 40 mins which is annoying for longer feature . The interface also feels cluttered , there are too many buttons .
What recommendations would you give to someone considering this product?
Use it if video meeting are central to your workflow . Just upgrade from free early , the 40 mins limits kill momentum in longer session.
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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