What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
3
Since last award
88 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Acts with Integrity
- Effective Service
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Sharing
Annotation
Infinite Canvas
Sticky Notes
Surveys and Polling
Record, Save, and Export Canvases
Multimedia Content
Collaboration
Integration with Meeting Solutions
Role-Based Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Aniket J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2026
Best Tool For Online Teaching & Business Meetings.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is great product for business meeting and for corporate training with providing least privilege to member of meeting. Great security principal apply in application
What is your favorite aspect of this product?
Canvas and Different style of pen option are available which help to draw diagram and explain complex topic.
What do you dislike most about this product?
The pricing is quite high compared to other product in market
What recommendations would you give to someone considering this product?
Great product if you daily spend most of time in video conferencing and online teaching it should be consider
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Ripal S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2026
Best software for meetings, calendar integration
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Better user experience. Advance features Whiteboard Calendar integration Meeting controls
What is your favorite aspect of this product?
Meeting controls Audio video quality Screen share Whiteboard Annotations Reactions Virtual background
What do you dislike most about this product?
Less user intuitive
What recommendations would you give to someone considering this product?
Better product for meeting higher audience and day to day use
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Varun K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2026
the greatest ai note taker is built in.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
i used to pay for otter. ai to record my meetings and there's a 3rd party app you can use, the zoom ai companion does it now as part of my paid plan at no additional charge. that is a massive differentiator. google meet has some captioning, sure, but the way that zoom’s recap email summarizes the meeting and straight-up emails a coherent recap with action items is on another level. it separates it out from teams because i don't need a full on enterprise heavy license to get at all the good ai features; you can do this even with some of their smaller business plans.
What is your favorite aspect of this product?
the reports of the meetings are also eerily on point. i like that i can be late to the meeting and ask the ai “what did i miss?” and it brings me up to speed privately. I can now concentrate on the conversation and not madly take notes. another thing i like is the light adjustment. i work in a custom dimly lit room, and zoom is able to brighten my video up such that i look professional without spending more money on ring lights. the elimination of background noise is magic too; my dog barks and no one hears it.
What do you dislike most about this product?
support can be extremely difficult to get through if you have a billing problem. you’re mostly left with a chatbot that bounces you around before connecting you to a human. i also hate how quickly the cloud recording storage gets full on the lower plans.
What recommendations would you give to someone considering this product?
if you don’t like taking meeting notes, you should switch over to this. the ai features are a massive productivity boost and save hours of admin work per week. it’s perfect for the project manager or team lead that needs to log everything.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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