What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
3
Since last award
88 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Acts with Integrity
- Effective Service
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Sharing
Annotation
Infinite Canvas
Sticky Notes
Surveys and Polling
Record, Save, and Export Canvases
Multimedia Content
Collaboration
Integration with Meeting Solutions
Role-Based Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Ruchik P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
ai allowing for productive meetings once more
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom workplace has advanced aspects post-meet productivity as compared to google meet. the reason it is a better service is because of automatic meeting summaries. i am like not even taking notes anymore because the ai does it for me and gives action items. it saves me a minimum of three hours of extra admin work in a week. it’s the best because it can understand context.
What is your favorite aspect of this product?
The whole "clips" part—I really like that. rather than schedule a 15 minute meeting for a quick update, i just use it to record a short screen capture video and send it off to the team. they can view it at their convenience and comment. it’s also nice that the calendar is built into the main view now, so i can always see my day even without having a browser open.
What do you dislike most about this product?
the UI is becoming a bit cluttered. and since they added so many tabs (mail, chat and phone) it can require an extra click or two to find the settings i want.
What recommendations would you give to someone considering this product?
it is a massive time saver. I recommend it to anyone who feels like they’re drowning in meetings and needs a better way to stay organized.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Isha S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
very intuitive for new users.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
its the best one cause there is almost now learning curve. i share a link with a client who has never used it and they are in the meeting with one click. because it is superior to other similar tools that need an account to be created entirely or work in a certain browser.
What is your favorite aspect of this product?
i do love how the basic controls are always there now. the new streamlined toolbar makes it far more difficult to accidentally stay on mute while you are trying to speak. also damn aired, the "mark all as read"feature in chat is a small thing I use quite frequently for my own sanity.
What do you dislike most about this product?
it still crashes infrequently when attempting to share my screen with running high resource using software on the background. not that it happen much but its annoying when it does.
What recommendations would you give to someone considering this product?
it is the best option for anyone working with external customers requiring a platform that "just works" for all parties.
Pros
- Continually Improving Product
- Performance Enhancing
- Respectful
- Altruistic
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Dania M.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2026
the docs feature is downright useful.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
even better than google docs because its embedded in the meeting window. It's the best, because we can co-edit a project plan as we talk and no one has to be viewing me sharing their screen.
What is your favorite aspect of this product?
i love the “my notes” portion to keep track of what i was thinking during a call. it is private so i can type whatever and turn those into tasks at a later time.) the audio quality is also exactly crisp even when people are using cheap built-in microphones.
What do you dislike most about this product?
the sidebar looks very cluttered with all the channels and folders. i wish there were better ways to archive old conversations after the fact so they don’t stick in my face forever.
What recommendations would you give to someone considering this product?
if your team does a significant amount of collaborative writing or planning, this integrated design will save you tons of clicking.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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