What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
3
Since last award
88 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Acts with Integrity
- Effective Service
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Sharing
Annotation
Infinite Canvas
Sticky Notes
Surveys and Polling
Record, Save, and Export Canvases
Multimedia Content
Collaboration
Integration with Meeting Solutions
Role-Based Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Nitin K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Simple Yet Powerful Meeting Solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace stands out because it combines ease of use with a wide range of features like breakout rooms, screen sharing, and reliable video quality. It works well for both small meetings and larger sessions, making it flexible for different team needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom Workplace is its reliability, it works smoothly even with larger groups and offers helpful features like screen sharing and breakout rooms.
What do you dislike most about this product?
Sometimes the number of features can feel a bit overwhelming at first, but once you get used to it, it becomes very flexible and useful.
What recommendations would you give to someone considering this product?
I would recommend Zoom Workplace to teams looking for a reliable and feature-rich collaboration tool. It works well for both small meetings and larger sessions, and once you get familiar with the features, it becomes very effective for day-to-day communication.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Kaden C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Easy to manage.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The user interface is intuitive and helps to develop in a better ways the ideas I want to share. Its implementation requires of a short time of learning.
What is your favorite aspect of this product?
Zoom workplace offers whiteboard that is highly suitable for virtual environment where people are scattered across the globe and Whiteboard helps to key in the team members view points inturn improving team efficiency.
What do you dislike most about this product?
It's perfect for presentation during meetings on zoom workplace.
What recommendations would you give to someone considering this product?
The interaction through virtual tools is helpful..
Pros
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Anvesha B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
the best communication tool for my remote team.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
i used to just jump back and forth from slack for chat and zoom solely for calls, but now that they’ve merged everything into zoom workplace, this is it. why is it the best? because I don’t have to keep going back and forth between apps. the whiteboard is seamlessly integrated within live meetings. alternatives like microsoft teams feel too bulky and complex for my taste. The new features do not slow down zoom
What is your favorite aspect of this product?
This device literally charges the ai companion. if i’m five minutes late to a meeting, i can ask it to catch me up and it gives me a perfect summary of what i missed without interrupting anybody. the team chat is also considerably improved compared to before. i love that i can start a huddle one from directly from a chatter thread if the text conversation is getting very long. the quality of the video remains the most reliable in the game.
What do you dislike most about this product?
the notification settings are a nightmare to get right. That also means I sometimes get pinged on my phone for meetings that I already have going on my desktop, which is a little weird bug they haven’t fixed yet.
What recommendations would you give to someone considering this product?
if you want a tool that can do more than video calls, this is the one. it’s a full office suite now. I recommend it for any team that collaborates across time zones.
Pros
- Trustworthy
- Unique Features
- Saves Time
- Generous Negotitation
Please tell us why you think this review should be flagged.
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