What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
4
Since last award
88 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Helps Innovate
- Acts with Integrity
- Reliable
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Facilitator Functions
Screen Sharing
Annotation
Surveys and Polling
Sticky Notes
Infinite Canvas
Record, Save, and Export Canvases
Collaboration
Role-Based Access
Multimedia Content
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
DIVYANSHU S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jul 2026
A complete Platform that go Beyond Meeting
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom gives more control as an admin compared to MS Teams, and also easy to configure and maintain.
What is your favorite aspect of this product?
My Favourite aspect of Zoom is the Call Scheduling and its whiteboard, which I personally use to explain stuff in Meetings and also draw the Architecture Diagram then adn there.
What do you dislike most about this product?
Some advanced collaboration and AI features are only available on paid plans.
What recommendations would you give to someone considering this product?
I would definitely recommend Zoom Workplace to businesses that rely on remote collaboration. It is easy to use, highly reliable, and offers much more than just video meetings.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Joseph C.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2026
The new meeting method
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom was one of the tools the kept things running smoothly when working completely remote and has continued to save countless hours in transportation for meetings or all levels of importance.
What is your favorite aspect of this product?
Zoom has many usef friendly features like mitigating background noise and green screen like backgrounds when they’re needed.
What do you dislike most about this product?
Connectivity can be an issue if you are in an area with poor connection or wifi which is to be expected
What recommendations would you give to someone considering this product?
The price of zoom is well worth the amount saved by not always having to meet physically
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Saves Time
Please tell us why you think this review should be flagged.
Kurupali V.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2026
A Solid Data Protection Asset.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace apart is its extremely granular enterprise compliance and data residency options. Unlike competitors who frequently mask backend security, Zoom touts clear end-to-end encryption and gives admins control over regional data routing. The architecture transparency greatly simplifies the managing of complex cross-border data transfer requirements for global organizations.
What is your favorite aspect of this product?
The centralized security dashboard along with the extensive audit logging and investigating capabilities. For example, the data protection manager wants to see authentication methods for each user, what levels of security are set in a meeting, and who can share files with whom. Zoom Workplace integrates key compliance metrics and KPIs from the aforementioned applications into a simple, well-structured application interface that drives down investigation time of potential incidents.
What do you dislike most about this product?
Constant compliance and tedious manual oversight from my security team are required to manage API permissions and monitor third-party vendors so they continue to comply with our privacy standard.
What recommendations would you give to someone considering this product?
Administrative settings before widespread deployment. Put in a stop to end-to-end encryption for any sensitive meetings and immediately lock down the app marketplace. Establish a stringent vetting process for all third-party integrations to mitigate the risk of unauthorized data access, while continuing to leverage collaborative tools within the platform.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Client's Interest First
Cons
- Slower Product Innovation
- Leverages Incumbent Status
- Less Effective Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.