What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
3
Since last award
88 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Acts with Integrity
- Effective Service
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Sharing
Annotation
Infinite Canvas
Sticky Notes
Surveys and Polling
Record, Save, and Export Canvases
Multimedia Content
Collaboration
Integration with Meeting Solutions
Role-Based Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Rishika S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
a massive team morale boost.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.
What is your favorite aspect of this product?
i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.
What do you dislike most about this product?
a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.
What recommendations would you give to someone considering this product?
in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Swati P.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2026
Make Zoom Workplace Your Team Hub
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is a unified work platform that Actually tires to reduce context switching and it's core of a tools in this space still feel like seperate pieces chat in one app meeting in another docs somewhere else. It stands out is the simplicity of the experience even with all the added featur
What is your favorite aspect of this product?
Zoom is effortless and it makes communication feel and it stand out the most for me is that it keeps everything connected without feeling overwhelming . It's one of those tools end up using very day without thinking twice and that consistency probably my favorite that i appreciate the most.
What do you dislike most about this product?
I have noticed that context can still get fragmented and even though everything is in one place, files, conversations and follow upd don't always feel as tightly connected. Zoom needs to add more features, it can start to feel a bit crowded.
What recommendations would you give to someone considering this product?
I recommended to use Zoom because workplace brings meetings, chat, docs, scheduling and more into one place so that real value comes when you actually use those together instead of sticking to video calls only on zoom and it's strong option but you get the most out of it you treat as more than just s meeting tools.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Includes Product Enhancements
Cons
- Less Efficient Service
Please tell us why you think this review should be flagged.
PANKAJ K.
- Role: Finance
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2026
Easy to use interface (even for beginners)
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Better meeting controls (mute all, waiting room, host control) and Strong integration with work tools (Google Calendar, Slack, etc.)
What is your favorite aspect of this product?
Supports large meetings (100+ participants) and Screen sharing + recording features
What do you dislike most about this product?
Free version has 40-minute limit for group meetings Security concerns in past (though improved now) Can consume more battery on mobile
What recommendations would you give to someone considering this product?
Reliable for office meetings, classes, and webinars Trusted by companies, schools, and freelancers
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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