What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Whiteboard Software category

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

4
Since last award

88 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

6% Negative
8% Neutral
86% Positive

Pros

  • Helps Innovate
  • Acts with Integrity
  • Reliable
  • Effective Service

Feature Ratings

Average 81

Facilitator Functions

100

Screen Sharing

84

Annotation

83

Surveys and Polling

82

Sticky Notes

82

Infinite Canvas

80

Record, Save, and Export Canvases

80

Collaboration

80

Role-Based Access

79

Multimedia Content

78

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Quality of Features

83

Business Value Created

82

Breadth of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

79

Ease of Customization

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Zoom Workplace Reviews

DIVYANSHU S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2026

A complete Platform that go Beyond Meeting

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom gives more control as an admin compared to MS Teams, and also easy to configure and maintain.

What is your favorite aspect of this product?

My Favourite aspect of Zoom is the Call Scheduling and its whiteboard, which I personally use to explain stuff in Meetings and also draw the Architecture Diagram then adn there.

What do you dislike most about this product?

Some advanced collaboration and AI features are only available on paid plans.

What recommendations would you give to someone considering this product?

I would definitely recommend Zoom Workplace to businesses that rely on remote collaboration. It is easy to use, highly reliable, and offers much more than just video meetings.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Joseph C.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

The new meeting method

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom was one of the tools the kept things running smoothly when working completely remote and has continued to save countless hours in transportation for meetings or all levels of importance.

What is your favorite aspect of this product?

Zoom has many usef friendly features like mitigating background noise and green screen like backgrounds when they’re needed.

What do you dislike most about this product?

Connectivity can be an issue if you are in an area with poor connection or wifi which is to be expected

What recommendations would you give to someone considering this product?

The price of zoom is well worth the amount saved by not always having to meet physically

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Saves Time

Kurupali V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

A Solid Data Protection Asset.

Likeliness to Recommend

6 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace apart is its extremely granular enterprise compliance and data residency options. Unlike competitors who frequently mask backend security, Zoom touts clear end-to-end encryption and gives admins control over regional data routing. The architecture transparency greatly simplifies the managing of complex cross-border data transfer requirements for global organizations.

What is your favorite aspect of this product?

The centralized security dashboard along with the extensive audit logging and investigating capabilities. For example, the data protection manager wants to see authentication methods for each user, what levels of security are set in a meeting, and who can share files with whom. Zoom Workplace integrates key compliance metrics and KPIs from the aforementioned applications into a simple, well-structured application interface that drives down investigation time of potential incidents.

What do you dislike most about this product?

Constant compliance and tedious manual oversight from my security team are required to manage API permissions and monitor third-party vendors so they continue to comply with our privacy standard.

What recommendations would you give to someone considering this product?

Administrative settings before widespread deployment. Put in a stop to end-to-end encryption for any sensitive meetings and immediately lock down the app marketplace. Establish a stringent vetting process for all third-party integrations to mitigate the risk of unauthorized data access, while continuing to leverage collaborative tools within the platform.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Client's Interest First

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status
  • Less Effective Service

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