What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
4
Since last award
88 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Acts with Integrity
- Effective Service
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Sharing
Annotation
Sticky Notes
Infinite Canvas
Surveys and Polling
Record, Save, and Export Canvases
Integration with Meeting Solutions
Collaboration
Multimedia Content
Role-Based Access
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Arpit K.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2026
The Standard for Large Scale Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The platform is much easier to use and navigate as compared to its peers and easily scalable for large audiences.
What is your favorite aspect of this product?
Advanced AI integration of third party tools like Jira and Slack enabling cross platform workflows and tasks, is a standout feature.
What do you dislike most about this product?
File sharing capabilities within the platform can be improved upon as they lack structure and context.
What recommendations would you give to someone considering this product?
If they regularly hold large webinars or meetings, it is the go to choice. If already integrated a different system, they can review their requirements and accordingly decide.
Pros
- Efficient Service
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Shyam S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
ideal for smartphone-oriented professionals
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I would have rankings for ZOOM mobile app as lightyears efficient versus other apps available & I work travel large volumes. Comparing non-zoom apps, most of them feels like just put on the mobile screen with a little bit of tweaking but zoom is for mob. the major difference is the low data mode that helps me to stay on a call while getting only one bar in rural areas or at an airport
What is your favorite aspect of this product?
im thankful for the safe driving mode because it makes the buttons gigantic and very easy to hit instead of having to look down at your screen too much. the mobile screen sharing is also very crisp and I can even annotate on my phone screen to show my team what I see while in a construction site. It never crashes which is my biggest concern when not attending to it from the laptop. it pairs nicely with my bluetooth headset every time without the pairing drama.
What do you dislike most about this product?
This results in pretty high battery drain so i need to take powerbank with me whenever I have more than 2 calls back-to-back. It definitely does seem like a CPU hog to try to keep video that high quality on mobile.
What recommendations would you give to someone considering this product?
If your office is a car or a hotel lobby, this should be the only MeetUp app you ever work with. turn on the background noise suppression because it is excellent at masking the sound of traffic or people talking near you.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Rishika S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
a massive team morale boost.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.
What is your favorite aspect of this product?
i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.
What do you dislike most about this product?
a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.
What recommendations would you give to someone considering this product?
in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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